Sony NW-E99 - Manual (Page 37)

Other Information
37
On the display window
Symptom
The backlight is not turned
on.
“s” is displayed for a title.
On the connection with the computer or supplied software
Symptom
The software cannot be
installed.
“CONNECT” is not
displayed when connecting
to the computer with the
dedicated USB cable.
Your Network Walkman is
not recognized by the
computer when it is
connected to the computer.
Song cannot be transferred
to your Network Walkman.
Cause/Remedy
LIGHT is set to “OFF.”
c In the menu mode, set “LIGHT” to “ON” (page 32).
Characters that cannot be displayed on your Network Walkman are
involved.
c Use the supplied SonicStage software to rename the title with
appropriate characters.
Cause/Remedy
An operating system not compatible with the software is used.
c For details, refer to the separate manual “SonicStage operating
instructions.”
• Please wait for the authentication of the SonicStage software.
• Another application is running on the computer.
c Wait for a while and reconnect the USB cable. If the problem
persists, disconnect the USB cable, restart the computer, and then
reconnect the USB cable.
• The dedicated USB cable is disconnected.
c Connect the dedicated USB cable.
• A USB hub is used.
c Connecting via a USB hub is not guaranteed. Connect the
dedicated USB cable directly to the computer.
The dedicate USB cable is disconnected.
c Connect the dedicated USB cable.
• The dedicated USB cable is not connected properly.
c Connect the USB cable properly.
• The free space of the built-in flash memory to where you want to
transfer audio files to is insufficient.
c Transfer any unnecessary songs back to your computer to
increase free space.
• You have already transferred to 400 songs or 400 groups to the
built-in flash memory using the SonicStage software.
c The maximum number of songs or groups that you can transfer to
the built-in flash memory using the SonicStage software is 400.*
* The 400 songs or groups refer to each flash memory in the case of
NW-E99.
continued