Sony RM-AX5000 - Manual (Page 33)

33
Troubleshooting
If you have problems setting up or using the Remote Commander, first check the battery (page 7), then check the
items below. Refer also to Help of “RM-AX5000 Custom Setup Tool.”
Trouble with the Remote Commander’s basic settings
Problem
The Remote Commander
does not turn on.
The display turns off
automatically.
The beep does not sound.
Cannot charge the battery.
The CHARGE indicator does
not light up.
Cannot charge the battery.
The CHARGE indicator
flashes.
Trouble with operation mode
Problem
Even though you hold down a
button, it does not work as
intended.
Display settings or Button
Illumination settings are
unintentionally changed.
The video/audio Component’s
volume is not controlled by the
Remote Commander.
Solution
• Charge the battery of the Remote Commander.
• When using for the first time, be sure to attach the rechargeable battery
before charging.
• If the rechargeable battery is detached and reattached, be sure to
recharge it as the Remote Commander is not powered on.
The Remote Commander is preset at the factory to turn the display off
automatically if you do not operate for more than 30 seconds.
You can set “Full Display” to 1-60 seconds, and “Dim Display” to 1-180
seconds (page 21.)
The beep is turned off. Turn the beep on (page 23.)
Install the Remote Commander in the Battery Charging Stand correctly.
If the charging connector is dirty, wipe it off with a dry cloth.
Check that the AC Power Adaptor is connected to an AC outlet.
When charging is completed, the CHARGE indicator goes off. If it does
not light up even though the Remote Commander is installed in the Battery
Charging Stand, check that the AC Power Adaptor is connected to an AC
outlet.
• The rechargeable battery is not connected.
b Connect the rechargeable battery.
• If the rechargeable battery is connected, reconnect and charge it. If the
CHARGE indicator still flashes, the rechargeable battery is exhausted.
b The rechargeable battery needs to be exchanged. Call the Sony
Customer Support Helpline at 1-800-822-2217.
Solution
• The volume buttons and cursor buttons (and some others) continue to
work when they are pressed and held. If you program the signals of such
buttons, the Remote Commander (RM-AX5000) may not learn the
signals accurately. Reprogram the signals by continuing to hold down
the desired button of the other remote control until “Learning is
completed.” appears in the display.
• The Remote Commander will only transmit z (record) button signals if
the button is pressed and held for over 2 seconds. The Button Press-Hold
Time is customizable with “On-PC Setup.”
• The batteries of the other remote control are weak. Replace with new
ones and reprogram the signals.
Hardware Settings of the Custom Setup on your PC are activated if you
transfer data changed on your PC with the “Transfer the Hardware Settings
data together with the Custom Setup data” box checked.
• If your video Components are connected to an audio Component, See the
Help menu provided in “RM-AX5000 Custom Setup Tool.”
• You have assigned another Component which was originally set as TV
or RCVR at the factory. In this case, the volume cannot be controlled
when you select a Component other than TV or RCVR.