Star Micronics TCP2000 Series - Manual (Page 11)

9
TROUBLE SHOOTING
Difficulties when the power is turned ON.
Symptom Possible cause Remedy
Power
LED lamp
does
notlight up.
Power
LED lamp
light up.
Card is not
accepted
Card is
accepted
Card is not
accepted
Card is
accepted,
but main
unit does
no t
properly
run.
Power cable is not properly
plugged in.
Power cable is broken.
Power fuse is blown.
LED indicators are broken.
Trouble with the main unit.
Card failure
Flaw or bend of card,
loss of card data,
using other user’s card.
Head is stained.
System does not properly run.
Trouble with the main unit.
Properly plug in power
cable.
Consult technical
support.
Use applicable card.
Clean the head with
cleaning card.
Consult technical
support.
Difficulties during the operation
Symptom Possible cause Remedy
Card is not ejected. Card jamming Reset the power.
Card is not applicable.
Use applicable card.
Using other user’s card
Read/write error Card data is erased by
a magnetized source.
Card is bent.
Issue new card.
Card has flaws.
Head is stained.
Clean the head with
cleaning card.
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