SIIG 16556380 - Manual (Page 3)

3
Technical Support and Warranty
QUESTIONS? SIIG’s Online Support has answers! Simply visit our web
site at www.siig.com and click Support. Our online support database is
updated daily with new drivers and solutions. Answers to your questions
could be just a few clicks away. You can also submit questions online and
a technical support analyst will promptly respond.
SIIG offers a 3-year manufacturer warranty with this product. This warranty
covers the original purchaser and guarantees the product to be free of any
defects in materials or workmanship for the life of the product.
SIIG will, at our discretion, repair or replace (with an identical product or
product having similar features and functionality) the product if defective
in materials or workmanship. This warranty gives you specific legal rights,
and you may also have other rights which vary from state to state. Please
see our web site for more warranty details.
If you encounter any problems with this product, please follow the
procedures below.
A) If it is within the store's return policy period, please return the product
to the store where you purchased it.
B) If your purchase has passed the store's return policy period, please follow
these steps to have the product repaired or replaced.
Step 1: Submit your RMA request. Go to www.siig.com, click Support,
then RMA to submit a request to SIIG RMA or fax a request to 510-657-
5962. Your RMA request will be processed, if the product is determined
to be defective, an RMA number will be issued.
Step 2: After obtaining an RMA number, ship the product.
•
Properly pack the product for shipping. All software, cable(s) and
any other accessories that came with the original package must be
included.
•
Clearly write your RMA number on the top of the returned package.
SIIG will refuse to accept any shipping package, and will not be
responsible for a product returned without an RMA number posted
on the outside of the shipping carton.
•
You are responsible for the cost of shipping to SIIG. Ship the product
to the following address:
SIIG, Inc.
6078 Stewart Avenue
Fremont, CA 94538-3152, USA
RMA #:
•
SIIG will ship the repaired or replaced product via Ground in the U.S.
and International Economy outside of the U.S. at no cost to the
customer.