SVAT Electronics 2CV500 - 4CH - Manual (Page 66)

66 CV500 - 4CH
TROUBLESHOOTING GUIDE CONT...
Cannot view DVR on the computer • Verify the following while referring to the included networking guide
• Make sure you are entering the proper IP address of the DVR. You will enter the Internal IP
address into the Internet Explorer address bar when the computer is connected to the same
router as the DVR
• You will enter the External IP address into the Internet Explorer address bar when the
computer trying to access the DVR is not connected to the same router. This will require an
internet connection
• Port forwarding will need to have been setup according to the networking guide
• Follow the instructions found on www.portforward.com for detailed instructions or contact
your router manufacturer for assistance with port forwarding on your particular model
of router
• Make sure you are logged into the computer as an administrator to install the required
application and ActiveX controls
The color on the camera picture is
too purple, blue, etc
• Try adjusting the settings in the camera setup screen to improve/change the image quality.
Unusual coloring can also be caused by the type of lighting that is used. The cameras do not
react well to halogen lighting. Try focusing the cameras away from these lights.
• Make sure that the cameras are not pointing directly at a light source such as a lamp or a
sunny window
My browser keeps freezing • Make sure you have an up to date browser and that the proper ActiveX options are selected. If
they are, you may need to re-install your browser. (Internet Explorer version 6 or higher)
Camera Troubleshooting
I cannot see at night with my IR
night vision cameras
• The night vision turns on automatically when light levels drop. Try the camera in a pitch black
setting. The areas that it is in may have too much light and may not activate the sensor
• The LEDs need to reflect off an object to view it in the dark so make sure there is an object for
it to reflect off within reasonable range
My camera is not displaying
any image
• Verify the connections are snug and tight fitting. Disconnect and reconnect each connection.
4pin/4pin, power/power, RCA/RCA
• Make sure the power adapter is plugged in to an active electrical outlet
• If everything is connected, cup your hands around the camera lens and you should see the red
LEDs illuminate. Make sure it is dark enough to activate the light sensor
• If the LEDs do not illuminate, try switching the power adapter with a working camera’s power
adapter. This will indicate if it is the power adapter which needs to be replaced
• If no power/video signal even with the new power adapter, connect the camera that is
in question to a working cable. (Disconnect a working camera and connect the camera in
question to that cable set) The camera should function correctly. If the camera functions
correctly the test indicates that there is a bad cable
• Verify the pins on the 4PIN DIN connection are not bent and are being properly inserted to the
proper connector
My camera is being displayed in
black and white
• Night vision mode displays in black and white. Make sure there is enough lighting in the room
to check if color is working
• Power cycle the DVR by pressing the power switch to the off position. Leave for 10 seconds and
power on again. If the cameras still display in black and white try replacing the power supply
for the B/W camera with a properly working camera’s power supply