Samsung FTQ307 - Manual (Page 59)

06
TROUBLESHOOTING
Troubleshooting _ 59
troubleshooting
TROUBLEShOOTING
Samsung works hard to ensure that you don’t have problems with your new electric range. If you run into
unexpected trouble, look first for a solution in the table below. If, after trying the suggested solution, you’re
still having trouble, call Samsung at 1-800-SAMSUNG (1-800-726-7864).
PROBLEM POSSIBLE CAUSE SOLUTION
The range is not
level. The appliance has been installed
improperly. Place the oven rack in the center of the •
oven. Place a level on the oven rack.
Adjust the leveling legs at the base of the
range until the oven rack is level.
Insure the floor is level and strong and •
stable enough to adequately support the
range.
The floor is sagging or sloping. Contact a carpenter to correct the •
situation.
The kitchen cabinets are not
properly aligned and make the
range appear to be not level. Insure the cabinets are square and provide •
sufficient room for installation.
The appliance
must be accessed
for servicing and
cannot be moved
easily. The kitchen cabinets are not
square and built too tightly in to the
appliance. Contact a builder or installer to make the •
appliance accessible.
The carpet is interfering with
movement of the range. Provide sufficient space so the range can •
be lifted over the carpet.
The oven control
beeps and displays
an F error code. You have a function error code.
CODE CAUSE
-SE- Shorted key
E-27 Oven sensor opened
E-28 Oven sensor shorted
E-08 Oven heating error
E-0A Oven heating over
E-0E Door locking error
Press the • CLEAR/OFF pad and restart
the oven. If the problem persists,
disconnect all power to the range for at
least 30 seconds and then reconnect the
power. If this does not solve the problem,
call for service.
The Induction
control beeps and
displays an F error
code. You have a function error code.
CODE CAUSE
-SE- Touch Button Short Error
-LE- Low Voltage Error
-ot- Over Temperature Error
- - Pan Detection Error
Press touch the • On/Off control sensor.
If the problem persists, disconnect all
power to the range for at least 30 seconds
and then reconnect the power. If this does
not solve the problem, call for service.
CODE CAUSE
-to- Top Sensor Open Error
(Sensor-Top)
-t - Top Sensor Short Error
(Sensor-Top)
-bo- IGBT Sensor Open Error
(Assy-Inverter Module)
-b - IGBT Sensor Short Error
(Assy-Inverter Module)
Call for service. •
FTQ307NWGX_XAA DG68-00228A.indd 59 2009-06-30 1:55:08