Scientific Atlanta Power Supply Unit - Manual (Page 30)

Returning Products, Continued
Packing and Shipping the Product
Follow these steps to pack the product and ship it to Scientific-Atlanta.
1. Are the product’s original container and packing material available?
· If yes, pack the product in the container using the packing material.
· If no, pack the product in a sturdy, corrugated box, and cushion it with
packing material.
Important: You are responsible for delivering the returned product to
Scientific-Atlanta safely and undamaged. Shipments damaged due to
improper packaging may be refused and returned to you at your expense.
2. Write the following information on the outside of the container:
· Your name
· Complete address
· Telephone number
· RMA number
Note: Absence of the RMA number may delay processing of your product for
repair. Make sure to include the number in all correspondence to Scientific-
Atlanta.
3. Are you shipping the product from a location within the United States?
· If yes, proceed to step 4.
· If no, do the following:
- Consign international shipments to Scientific-Atlanta, Inc., with the
notified party on the Airway Bill stated as “Expediters International for
Customs Clearance”.
- Proceed to step 4.
4. Ship the product prepaid and insured to the following address.
Scientific-Atlanta, Inc.
RMA Number ____________
Factory Services
4245 International Boulevard
Norcross, GA 30093
USA
Important: Be sure to prepay all shipments, as Scientific-Atlanta does not
accept freight collect.
Continued on next page
3-6 Customer Information 6984278 Rev A