Sony HT-K170 - Manual (Page 18)

18
Additional Information Additional Information
Troubleshooting
If you experience any of the following difficulties while
using the home theater system, use this
troubleshooting guide to help you remedy the
problem. Should any problem persist, consult your
nearest Sony dealer.
There’s no sound or only a very low-level sound is heard.
, Check that the speakers and components are
connected securely.
, Press MUTING on the remote if the MUTING
indicator turns on.
, Make sure you select the correct component
on the amplifier.
, Check whether or not you used the
appropriate AV cables.
, The protective device on the amplifier has
been activated because of a short circuit.
(“PROTECT” flashes.) Turn off the amplifier,
eliminate the short-circuit problem and turn
on the power again.
The left and right sounds are unbalanced or reversed.
, Check that the speakers and components are
connected correctly and securely.
Severe hum or noise is heard.
, Check that the speakers and components are
connected securely.
, Check that the connecting cords are away
from a transformer or motor, and at least 3
meters (10 feet) away from a TV set or
fluorescent light.
, Place your TV away from the audio
components.
, The plugs and jacks are dirty. Wipe them
with a cloth slightly moistened with alcohol.
No sound or only a very low-level sound is heard from
the rear speakers.
, Select the appropriate center mode (see page
16).
, Adjust the speaker volume appropriately (see
page 17).
, Make sure you turn on the sound field
surround mode function.
Note
The Dolby Surround effect is dependent on the software
and center mode being used.
No sound is heard from the center speaker.
, Select the appropriate center mode (see page
16).
, Adjust the speaker volume appropriately (see
page 17).
No sound or only a very low-level sound is heard from
the subwoofer.
, Make sure you turn on the subwoofer.
, Make sure the connection is made correctly.
The sound has suddenly stopped.
, Make sure all the connections have been
correctly made. Contact between bare speaker
wires at the speaker terminals may cause a
short-circuit.
Surround effect cannot be obtained.
, Make sure you turn on the sound field
function.
No picture or an unclear picture is seen on the TV screen.
, Select the appropriate input on your TV.
, Select the appropriate component on the
amplifier.
The remote does not function.
, Point the remote at the remote sensor g on
the amplifier.
, Remove the obstacles in the path of the
remote and the amplifier.
, Replace both batteries in the remote with new
ones if they are weak.
, Make sure you select the correct function on
the remote.