Southwestern Bell GH3012NB - Manual (Page 12)

22
TROUBLESHOOTING
If your GH3012 is not performing to your expectations, please try these simple steps :
Problem
Charge light won’t come on
when handset is placed in
base unit.
No dial tone.
Can’t make outgoing calls.
Handset doesn’t ring.
Suggestion
• Make sure the AC Adapter is plugged into
the base unit and wall outlet.
• Make sure the wall outlet is functioning.
• Make sure the handset is properly seated in
the base unit.
• Make sure the rechargeable battery pack is
properly placed in the handset.
• Make sure that the charging contacts on
the handset and on the base unit are clean.
• Charge the handset for 10 hours before
initial use.
• Place the handset back into cradle for 5
seconds.
• Make sure the handset is fully charged.
The IN USE/CHARGE LED should light
when the handset is in the cradle.
• Make sure the Tone/Pulse switch is set to
the correct setting. If set to the Tone mode,
switch to Pulse. You may have pulse dialing
service.
• Make sure the Ringer On/Off switch on the
side of the handset is set to the “On”
position.
• Rechargeable battery pack may be weak or
not fully charged. Charge the battery pack
for 4-5 hours.
• Make sure the base antenna is in the
upright position.
• The handset may be too far away from the
base unit.
• Make sure the AC adaptor is plugged into
the base unit and wall outlet.
• Make sure the wall outlet is functioning.
• There may be too many telephones
installed on the same line. Contact your
local telephone company to determine the
maximum number of extensions for your
calling area.
• Place the handset back into cradle for 5
seconds.
23
TROUBLESHOOTING (CONT.)
Problem
Caller’s voice is too low.
Conversation is interrupted
frequently.
Or
Static noise is present during
conversation.
When the handset is fully
charged for the first time, the
display does not show “SET
LANGUAGE”, to begin the
Caller ID setup sequence.
Handset does not display any
Caller ID messages.
The display screen is dim or
blank.
Unit is not receiving Call
Waiting Caller ID calls.
Telephone numbers are not
dialed correctly from the
caller list.
Suggestion
• Switch the Receiver Volume Control on the
handset to higher level.
• Move closer to the base.
• Make sure the base antenna is in the
upright position.
• Press the CH button to switch to a clearer
channel.
• Press the MEM button for 2 seconds in the
Date/Time screen. Then the display will
show “SET LANGUAGE”.
• If that does not work, reset the handset by
unplugging and then replugging in the
battery. Then the display will show “SET
LANGUAGE”.
• Check with your local telephone company
to make sure Call Waiting Caller ID service
is being provided on your telephone line.
• If you pick up the telephone before the first
complete ring, the caller information will not
be completely received.
• Adjust the contrast.
• Make sure you have subscribed to Call
Waiting, Caller ID, and Call Waiting Caller ID
service from your local telephone company.
• The Caller ID data may have been affected
by temporary noise or line conditions. In
these cases, you may see the incorrect
information on the display, such as NO
CALLER ID, CID BLOCKED, ERROR, a
blank screen, only the telephone number,
or only the name.
• Make sure you have set your local area
code.
• Make sure the displayed telephone number
reflects the correct dialing situation (i.e. “1”
before area code).