Smart Technologies X-Port 20 Switch XP20-2000i - Manual (Page 12)

X-Port 20 Switch Installation Guide for the 2000i 99-00486-00 Rev B0 8
Customer Support
SMART’s Technical Support team welcomes your call. However, you may want to contact your
local reseller first if you experience problems with any SMART product. SMART’s resellers can
readily provide you with quick advice so you can enjoy the benefits of the X-Port 20 switch for the
Rear Projection SMART Board 2000i interactive whiteboard without delay.
Contacting SMART Technical Support
All SMART software includes free telephone, fax and e-mail support. There are a number of ways to
contact SMART Technical Support:
Telephone: toll-free at 1.866.518.6791 or outside North America at +1.403.228.5940
(Available 7 a.m. − 6 p.m. Mountain Time from Monday to Friday)
Fax: 403.245.0366
E-mail: [email protected]
Web site: www.smarttech.com
Please note when you purchased the X-Port 20 switch, the reseller’s name and the serial number
so we may better assist you.
General Inquiries
Main switchboard: toll-free at 1.888.42.SMART or outside North America at +1.403.245.0333
Fax:
403.228.2500
E-mail: [email protected]
Our address: SMART Technologies Inc.
Suite 300, 1207 − 11th Avenue SW
Calgary, AB CANADA T3C 0M5
Warranty
The X-Port 20 switch is covered by a one-year parts and labor warranty. Customers must return
any defective merchandise to an authorized service center as directed by the distributor, dealer or
manufacturer.
Shipping charges incurred from warranty service are paid as follows: The customer is responsible
for shipping the system to the service center. SMART pays return shipping via ground service on
any product returned for service within the warranty period. Any charges associated with a
customer-requested rush order are billed to the customer. Following the warranty period, the
customer is responsible for shipping the product to and from the service center. Read the warranty
shipped with your X-Port 20 switch for details.