12 troubleshooting – Silvercrest JS-101 User Manual

Page 11

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11

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12 Troubleshooting

Problem

Possible reason

Suggested solution

The driver has not been
installed properly

Please reinstall the
driver

The device was not

properly recognized by
the operating system

Pull out the USB plug

and insert it into the
USB port again

according to the
description in this

manual

The device doesn’t work
flawlessly.

The device is faulty

Please contact the
customer hotline (see

guarantee information)

Uneven surface

Place the joystick on an

even and smooth
surface

The suction pads do not

stick to the surface

No suction power

Slightly moisten the

suction pads

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