Sony UPD-X100 - Manual (Page 21)

Troubleshooting
21
Troubleshooting
If you run into any problem when using your
UP-DX100, use the following table as a guide to
troubleshoot the problem. If the problem persists,
contact your Sony dealer or local authorized Sony
service facility.
Printer
If paper jams
If the print paper jams, the ALARM lamp lights, an error
message appears, and printing stops.
1
Press the on/standby button to turn off the lamp.
Notes
• Always verify that the unit is operating properly
before use.
SONY WILL NOT BE LIABLE FOR DAMAGES
OF ANY KIND INCLUDING, BUT NOT
LIMITED TO, COMPENSATION OR
REIMBURSEMENT ON ACCOUNT OF
FAILURE TO PRINT CONTENT OF ANY TYPE
OR LOSS OF DATA DUE TO FAILURE OF THIS
UNIT OR ITS PRINTING MEDIA, ASSOCIATED
SOFTWARE, EXTERNAL STORAGE, OR
OTHER EXTERNAL DEVICE.
• SONY WILL NOT BE LIABLE FOR DAMAGES
OF ANY KIND INCLUDING, BUT NOT
LIMITED TO, COMPENSATION OR
REIMBURSEMENT ON ACCOUNT OF THE
LOSS OF PRESENT OR PROSPECTIVE
PROFITS DUE TO FAILURE OF THIS UNIT,
EITHER DURING THE WARRANTY PERIOD
OR AFTER EXPIRATION OF THE WARRANTY,
OR FOR ANY OTHER REASON
WHATSOEVER.
Symptom Cause/Action
Cannot operate the
printer after the printer
is turned on. • The AC power cord is not connected
correctly.
tConnect the AC power cord to an
AC outlet securely (page 11).
Cannot print. • The print paper and print cartridge
do not match.
tUse the recommended printing
pack, the same size of the print
paper and print cartridge.
• The thermal head may be
overheated. “Waiting” appears on
the operation display.
tLeave the printer until the head
cools down and the printer
resumes printing.
• The print paper may jam.
tRemove the jammed paper, if
any.
The beeps sound. tCheck that you are following the
correct procedures.
Cannot remove the
print cartridge. tThe print cartridge cannot be
removed while printing. Wait until
printing is finished.
If this does not solve the problem,
contact your Sony service facility
or your Sony dealer.
The ALARM indicator
is lit or blinking, and an
error message is
displayed. tFollow the instructions on the
operation display.
There is a white line or
dots in the printed
pictures. • Dust may be attached to the thermal
head.
tThe print head or paper path may
be soiled. Use the supplied
cleaning cassette to clean the
head and path.
• The roller inside the printer may
damage the print paper.
tReduce the number of sheets on
the paper tray.