Troubleshooting, Seagate support services – Seagate CHEETAH ST336807LW/LC User Manual

Page 2

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Figure 2.

Option select jumpers (LW model only)

6.

Mount the drive in the host system and connect cables

Note.

LC drives are designed to be attached to a carrier or tray and
inserted into the host system without I/O or power cables.

a.

Mount LW model drives to the host system’s chassis using four 6-32
UNC screws. Two mounting holes are in each side of the drive and
there are four mounting holes in the bottom of the drive. Do not over-
tighten or force the screws. You can mount the drive in any orientation.

b.

Connect the SCSI I/O cable into the drive’s SCSI connector. Take care
not to stretch or crimp this cable, and do not block the system’s cooling
air flow with the cable.

Note.

For Ultra2 and faster operation, special twisted pair LVD cables are
required.

c.

Connect the DC power cable to the drive. See Figure 3.

Figure 3.

Cable connections and external termination

7.

Format the drive

The drive has been low level formatted at the factory. You do not need to
perform another low level format on this drive unless you decide to perform
certain diagnostics through the host adapter. If you do decide to perform a
low level format, do not abort the format as this is likely to make the drive
inoperable. A low level format, with verify turned on, will typically take two
hours.

Protect against power failure or other power interruptions during the format.

a.

Turn on DC power to the host system.

b.

Boot the system from a system floppy, CD, or from a previously
installed hard disc drive if there is one.

c.

Format the drive.

Caution. Formatting a drive erases all user data. Be sure that you under-

stand this principle before formatting any hard disc drive. It is not

necessary to format a drive that previously has been used to
store data, unless your intention is to erase all user data.
Seagate

®

is not responsible for lost user data.

Cheetah 10K.7 disc drives are designed to operate with a variety of operat-
ing systems. Please refer to your system or SCSI controller manual for
information about formatting and setting up the drive. Some quick desktop
system notes are provided below.

Microsoft

TM

. Set the drive type in CMOS to “Zero,” “None,” or “No hard

drive installed.” Use FDISK.EXE and FORMAT.EXE. Systems using Win-
dows 98 or later can create one single partition (drive letter) on the drive.

Macintosh

TM

. Use a third-party drive utility (most revisions of Apple’s HD

Setup utility only work with drives having special Apple firmware).

Troubleshooting

Drive does not spin up. Check cables and all jumper settings. Make

sure cable pin 1 (edge stripe) matches PCB pin 1.

Drive spins, but no LED on/off activity. Check SCSI ID setting. Set the

ID so that each device on the SCSI chain has its own unique ID. See also
the next item below. Host I/O controller is usually ID7.

Computer does not seem to recognize the drive. Verify that the drive

is enabled by the SCSI host adapter setup utility.

FDISK does not detect the drive. Run the FDISK program located on

your Windows startup diskette. Type fdisk/status to verify that your hard
drive is present.

Seagate support services

For online information about Seagate products, visit www.seagate.com or
e-mail your disc questions to [email protected].

If you need help installing your drive, consult your dealer first. If you need
additional help, call a Seagate technical support specialist. Before calling,
note your system configuration and drive model number.

Africa

+1-405-324-4714

Netherlands

00 800-47324283

Australia

1800-14-7201

New Zealand

0800-443988

Austria

0 800-20 12 90

Norway

00 800-47324283

Belgium

00 800-47324283

Poland

00 800-311 12 38

China*

800-810-9668

Spain

00 800-47324283

Denmark

00 800-47324283

Sweden

00 800-47324283

France

00 800-47324283

Switzerland

00 800-47324283

Germany

00 800-47324283

Singapore

800-1101-150

Hong Kong 800-90-0474

Taiwan*

00-800-0830-1730

Hong Kong† 001-800-0830-1730

Thailand

001-800-11-0032165

India

1-600-33-1104

Turkey

00 800-31 92 91 40

Indonesia

001-803-1-003-2165

United Kingdom 00 800-47324283

Ireland

00 800-47324283

USA/Canada/

1-800 SEAGATE or

Italy

00 800-47324283

Latin America

+1-405-324-4700

Japan

0034 800 400 554

Other European

Malaysia

1-800-80-2335

countries

+1-405-324-4714

Middle East +1-405-324-4714

*Mandarin
†Cantonese

Warranty. Contact your place of purchase or our web site (above).
Return Merchandise Authorization (RMA).

Before returning the drive, verify that it

is defective. Seagate Worldwide customer service centers are the only facilities autho-
rized to service Seagate drives. Contact nearest center for return procedures and trade
regulations.

Shipping the drive
Caution.

Back up the data before shipping. Seagate assumes no responsibility for

data lost during shipping or service. Shipping drive in an unapproved container voids
the warranty. Pack the drive with original box and packing materials. Use no other
materials. This prevents electrical and physical damage in transit.

© 2004 Seagate Technology LLC All rights reserved

Publication number: 100358431, Rev. A, November 2004, Printed in U.S.A.

Seagate and Seagate Technology are registered trademarks of Seagate Technology

LLC. Cheetah and the Wave logo are registered trademarks or trademarks of Seagate
Technology LLC. Other product names are registered trademarks or trademarks of
their owners. Seagate reserves the right to change, without notice, product offerings or

specifications.

Enable parity check of SCSI bus.

Disable parity check.

J2

Pin 1

Reserved Positions

Parity Check option

Single-ended I/O

Terminator Power

Write protect = Off (enables writing).

Write protect = On (disables writing).

Write Protect option

Disable the Delay Motor Start option.

Motor start delay equal to the
SCSI ID multiplied by 12 seconds.

Delay Motor Start option (valid
only if the Enable Motor Start
jumper is not connected)

Enable motor start. The drive waits for
the Start Unit command from the host
before starting the spindle motor.

Disable motor start (default). The
drive starts according to the Delay
Motor Start option.

Motor Start option

Pin 1

End

SCSI I/O

Connector

Drive with

HDA up, PCB
down, viewed

from front

Pin 1

DC Power
Connector

J2

Drive Front

J6

Pin 1

HDA

J6

A2

A3

A1 A0

Reserved

Remote
LED

L
E

D

R
E
S

Reserved

Shipped with cover installed.

Do not remove.

Do not install jumpers

on these four positions.

J6 Jumper

CATH

11

12

J2 Jumper

(default)

(default)

(default)

(default)

A jumper here forces single-ended
I/O operation.

No jumper allows host to select either
single-ended or LVD operation.

Host adapter or other device provides
term. power to external terminator.

Term. Power to SCSI Bus

(default)

(default)

Pin 1

(check your

adapter for

Pin 1 location)

Host

Adapter

PCB

Twisted Pair

LVD Cable

Ultra160 or Ultra2 LVD bus segment

SPI-2 compliant
active LVD
external terminator
on the end of
the cable

SCSI

LVD/SE

SCSI

SE

Ultra SCSI SE bus segment

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