Frequently asked questions – SteelSeries Merc Stealth ZXP 2000 User Manual
Page 11
11
FREQUENTLY ASKED QUESTIONS
(Question):
My Z Engine System Tray icon stays red.
(Answer):
Check to ensure that the Z Engine compliant device is properly attached to a USB port at the
back of the PC.
Ensure you are not using any intermediate devices between your gaming device and your PC
such as PS/2>USB converter, KVM or other PC switch, or cable extension cord.
Uninstall and reinstall the Z Engine Software with the device plugged in.
Ensure your "USB Legacy Support" or "USB Emulation" settings in your BIOS are "Enabled" or
"On" --- OR - try changing your BIOS settings to "Normal Boot" and not "Rapid/Fast Boot"
(Question):
The 'Enabled' LED is never on
(Answer):
The 'Enabled' LED is ON only when you are playing a game that matches the active Mod file. If
you’ve created a Custom Mod make sure to assign the appropriate Game Executable (EXE).
(Question):
Some of my multimedia control keys don't work and I can't re-assign them for any other
function
(Answer):
The Multimedia control keys (Back Track, Stop, Play/Pause and Next Track) are designed for
Windows® Media Player version 6.4 or higher. For Winamp support, simply 'Enable' Global
Hotkeys in Winamp’s 'Options'>'Preferences' dialog.
(Question):
After plugging in a device to the USB ports on the back of the Gaming Keyboard, I
receive a popup message
‘USB hub power exceeded’ or similar
(Answer):
The USB ports may not support some high-powered devices.
To work around this issue,
disconnect the affected device from the passive hub and connect it directly to the USB ports
on the back of the computer.
Check our online support at
if you require additional support.