Customer support, Contacting smart technical support – Smart Technologies Sympodium ID250 User Manual
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Customer Support
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Customer Support
Contacting SMART Technical Support
SMART’s Technical Support team welcomes your call. However, you may first want to contact your
local reseller if you experience any difficulty with your SMART product, as they may be able to
solve the problem without delay.
All SMART products include free telephone, fax and e-mail support:
Telephone: 1.866.518.6791 (toll-free in Canada/U.S.) or
+1.403.228.5940 (all other countries)
(Available 7 a.m. – 6 p.m. Mountain time from Monday to Friday)
Fax:
+1.403.806.1256
E-mail:
Website:
www.smarttech.com/support
When you phone Technical Support, it may be helpful if you have access to your ID250.
The support representative may ask you for the following:
•
the serial number of your product
•
the version of your operating system
•
the name of the application causing the problem (if applicable)
You can locate the serial number on the back of the unit, as well as on the original packaging.
Serial Number Location