Siemens HG2425UC - Manual (Page 49)

Service
English 45
How to Obtain Service or Parts To reach a service representative, see the contact information at the front of the
manual. Please be prepared with the information printed on your product data
plate when calling.
Product Data Plate The data plate shows the model and serial number. Refer to the data plate on the
appliance when requesting service. It is located on the frame near the drawer.
Open the drawer to view it.
Statement of Limited
Warranty
The warranties provided by BSH Home Appliances Corp. in this Statement of Lim-
ited Warranty apply only to the BSH Dual Fuel Freestanding Range ("Range")
sold to you, the first using purchaser, provided that the Range was purchased (1)
for your use and not for resale and (2) in the United States or Canada and is
located in the country of purchase. As used in this Statement of Limited Warranty,
the term "Date of Installation" shall refer to the earlier of the date the Range is
installed or ten (10) business days after the date the Range is sold to the first
using purchaser, the warranties stated herein apply only to the first using pur-
chaser and are not transferable.
Standard Limited Warranty BSH warrants that its Range is free from defects in materials and workmanship for
a period of twelve (12) months from the date of installation. During the warranty
period, BSH or its authorized service center will repair or replace, at its sole
option, any Range that proves to have been defective under conditions of normal
use without charge. All removed parts and components shall become the property
of BSH, at BSH's option. All replaced and/or repaired parts shall assume the iden-
“F” and a number appears in display and
control beeps This is a fault code. Press OFF to clear the display and stop beeping.
Reset oven if necessary. If fault code remains and beep continues, record
fault code, cancel oven and call authorized service technician.
With a new range there is a strong odor
when oven is turned on This is normal with a new range and will disappear after a few uses. Oper-
ating the self-clean cycle will also “burn-off” the smell more quickly.
Control does not react when the pad is
touched Be sure that pad is clean. Touch the center of the touchpad. Use the flat
part of your finger.
Fan is not running during a convection
mode On some modes, the convection fan does not come on at the beginning of
the cycle. This is normal. If the fan is not running at the beginning of the
cycle, wait 15 minutes and then check again. If the fan is still not running,
call service.
Fan turns off and on during the cycle The convection fan turns off while the oven door is open. It resumes when
the door is closed again.
Warm air or steam escapes from oven
vent It is normal to see or feel steam or warm air escaping from the oven vent.
Do not block the vent.
Table 11: Oven Troubleshooting Chart
Oven Problem
Possible Causes and
Suggested Solutions
Figure 8: Data Plate
Data Plate