Customer support, Troubleshooting – Samsung yepp' 20051027153106109 User Manual

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The software doesn’t work

● Refer to the recommended PC specifications.

yepp does not work and the LCD displays nothing.

● Check the battery capacity
● Check to see if the battery is inserted to the right poles ,

In PLAY mode, music is not played after pressing the button

● Verify that the device is currently set to Music mode.
● Check to see if MP3 or WMA files are saved in the built-in memory.
● Check to see if the HOLD switch is locked.
● Check if the REC button is on.

Files cannot be downloaded.

● Check to see if the driver is installed correctly in the computer.
● Check the connection between yepp and computer.
● Check and/or replace the battery, turn on the yepp's power.

Backlight does not work.

● Check the backlight setup.
● When the battery power is low, the backlight will go out.

The buttons do not work.

● Check setting of Hold switch.

yepp keeps being turned off.

● In Stop mode, the power is automatically turned off after ten seconds (changes depending on settings).
● Check to see if there are files saved in it.

Something’s wrong with play time displayed during Play mode.

● “VBR SONG” message is displayed while VBR (Variable Bit Rate) file is playing.

LCD window is dark

● Check Contrast

Yepp doesn’t work even though the power switch is set to On.

● Try pushing the power switch down to Off and then pushing it back up to On.

Strange characters are displayed on the screen during playback.

● Change the font settings in the Download List Window to the correct font.

Troubleshooting

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