Samsung SCH-X969 - Manual (Page 46)

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Solve problems
Help and personal needs
To save the time and expense of an unnecessary
service call, perform the simple checks in this section
before contacting a service professional.
When you switch on your phone, the
following messages may appear:
“Card is empty insert card”
• Be sure that the card is correctly installed.
“PIN code”
• You are using your phone for the first time. You
must enter the PIN supplied with the SIM card.
• The PIN check feature is enabled. Every time you
make a call, the PIN has to be entered. To disable
this feature, use the PIN check menu.
“No service,” “Network failure,” or “Not
done” displays
• The network connection has been lost. You may be
in a weak signal area. Move and try again.
• You are trying to access an option for which you
have no subscription with your service provider.
Contact the service provider for further details.
You have entered a number but it was not
dialled
• Be sure that you have pressed [ ].
• Be sure that you have accessed the right cellular
network.
• Be sure that you have not restricted outgoing calls.
Your correspondent cannot reach you
• Be sure that your phone is switched on. ([ ]
pressed for more than one second.)
• Be sure that you are accessing the correct cellular
network.
• Be sure that you have not restricted incoming
calls.