SIIG 04-0568A - Manual (Page 11)

11
Making a Connected Equipment Guarantee Claim.
To make a Warranty claim for damage to Connected
Equipment under the Connected Equipment Guarantee,
you must do the following:
1.
Complete and return the SIIG Warranty card or
provide reasonable proof of purchase, for example,
a sales receipt that establishes you as the original
end-user consumer purchaser of the Product.
2. Go to www.siig.com, click Support, then RMA to
submit a request to SIIG RMA within ten (10) days
of the event for which you want to make a claim.3.
When you contact SIIG, identify the Product, the
Purchase Date, and the item(s) of Connected
Equipment.
Have information on all applicable insurance or
other resources of recovery/payment that are
available to the Initial Customer and the name of the
power utility supplier for the location of the
Connected Equipment and Request a Claim
Number.
4. Pack and ship the Product to SIIG and, if requested,
the item(s) of Connected Equipment, a repair cost
estimate for the damage to the Connected
Equipment, and all claim forms that SIIG provides
to you. Show the Claim Number on the shipping
label or include it with the product. Initial Customer
shall prepay all shipping costs, must pay the cost of
the repair estimate, and is responsible for packaging
and shipment.
5. Permit SIIG or its agents to make an onsite inspection
of the Product, Connected Equipment, and electrical
system at your location.