Troubleshooting and support, Learning more about your frame, Picture frame problems – Kodak P825 User Manual

Page 16: 4 troubleshooting and support

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11

www.kodak.com/go/support

4

Troubleshooting and support

For step-by-step product support, visit

www.kodak.com/go/digitalframesupport

,

select your frame model, and select Step-by-Step Solutions & Repair.

Learning more about your frame

Picture frame problems

www.kodak.com/go/digitalframes

Learn more about your frame

www.kodak.com/go/digitalframesupport

Interactive tutorials
Frequently asked questions
Downloads
Product registration

If...

Try one or more of the following

Frame does not
turn on.

Make sure the power cable that was included with your frame is
connected securely (see

page 1

).

Unplug the power cable for 5 seconds, then reconnect the cable.
Press and hold the power button (for about 2 seconds), then
release.

Frame freezes up or
doesn’t work properly.

Unplug the power cable for 5 seconds, then reconnect the cable.
Press and hold the power button (for about 2 seconds), then
release.

Reset the frame. Press the Play and Power buttons (see

page i

) at

the same time, and hold for 5 seconds. (Resetting your frame does
not erase your saved files.)

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