Kaidan QuickPan Panoramic Tripod Head - Manual (Page 17)

Warranty and Product Return Information
Copyright © 2004 Kaidan, Inc. All Rights Reserved. First Edition, June 2002. QuickPan
is a trademark of Kaidan, Inc. Other products mentioned herein may be trademarks
of their respective companies. Patents Pending.
Information in this manual is subject to change without notice and does not represent
a commitment on the part of Kaidan. No part of this manual may be reproduced
or transmitted in any form or by any means, electronic or mechanical, including
photocopying, recording, or information storage and retrieval systems, or translated
to another language, for any purpose other than the licensee’s personal use and
as specifically allowed in the licensing agreement, without the express written
permission of Kaidan.
Kaidan Warranty and Return Policy
A • Limited Warranty
In the event of a defect in materials or workmanship, Kaidan will repair the product
with new or rebuilt parts for a period of three-hundred and sixty five (365) days
from the date of original purchase. Such work will be performed free of charge.
Follow the Product Return Procedure (Section D following). Likewise, any software
purchased from Kaidan also comes with a one year warranty if your disc or media
is defective or damaged. This warranty is extended only to the original purchaser
and is not transferable. A purchase receipt or other proof of original purchase will
be required before warranty performance is rendered. This warranty only covers
failures due to defects in materials or workmanship which occur during normal
use. It does not cover damages or failures which are caused from accident, misuse,
abuse, neglect, mishandling, misapplication, alteration, faulty installation, modification,
service by anyone other than an authorized representative of Kaidan, Acts of God,
or by products not supplied by Kaidan.
This warranty covers any damage incurred during original shipment of product to
customer. Any item resold, or distributed by, and not explicitly manufactured by Kaidan
will be covered by their respective company’s product warranty.
B • Warranty Exclusions
There are no express warranties except as listed above.
Kaidan shall not be liable for special, incidental, consequential or punitive damages,
including, without limitation, loss of goodwill, profits or revenue, loss of the use of this
product or any associated equipment, cost of substitute equipment, downtime costs,
or claims of any party dealing with buyer for such damages,resulting from use of this
product or arising from breach of warranty or contract, negligance, or any other legal
theory . All express and implied warranties, including the warranties of merchantability
and fitness for a particular purpose, are limited to the applicable warranty period set
forth above. Some states do not allow the exclusion or limitation of consequential
damages, or limitations on how long an implied warranty lasts, so the above exclusions
or limitations may not apply to you. This warranty and any claims which arise with the
Kaidan product(s) are governed by the laws of the state of Pennsylvania. By purchasing
this product, customer acknowledges and agrees to these Limits and Exclusions. If a
problem with your Kaidan product develops during the warranty period, immediately
contact Kaidan for assistance.
C • Product Return Policy
All Kaidan products come with a 30-day return policy (a minimum 10 percent
restocking fees may apply) from date of purchase, with the exception of software or
videotapes. Both of the aforementioned items are copyrighted and subject to the laws
concerning intellectual property. Kaidan will replace defective software/videotapes free
of charge upon return receipt of defective item(s). Products returned under this policy,
excluding replacement of defective items, must be shipped at purchaser’s expense.
Purchaser must ship product with an approved traceable service, such as FedEx, and
with appropriate levels of shipping insurance for the item being returned. Kaidan will
not be held responsible for returned items lost or damaged in transit. Kaidan will issue
a refund to customer’s account if the following conditions are satisfied:
1) Receipt of item(s) in a restockable condition.
Criteria for Restockable Condition is as follows:
• All parts are included in box; hardware, manuals, discs, nuts/bolts, tools.
• No signs of damage; scratches, bent parts, missing pieces, markings, alterations, or
additions to the product.
• All packaging materials are intact; foam, peanuts, cardboard, bubble bags.
• No signs of excess usage or wear to the product.
Items of Non-Restockable Condition are subject to the following:
• Restocking Fee(s) - a minimum of 10% and possible additional fees based on
the condition of the product (how the product best meets the criteria above), at
Kaidan’s discretion.
Non-Restockable Condition - constitutes the following:
• Missing parts; hardware, manuals, discs, nuts/bolts, tools, and packaging materials;
foam, peanuts, cardboard, bubble bags.
• Signs of damage; scratches, bent parts, missing pieces, markings, alterations, ad-
ditions to the product.
• Signs of excess usage or wear to the product.
• Damage or loss incurred during uninsured shipping to Kaidan. In this case, Kaidan
cannot issue any type of refund. Customer will be responsible to submit claim with
their shipping company.
• If damages occur in shipping, customer must submit claim with shipping company
prior to any action by Kaidan.
Items Part of Special Bundle
If item(s) are part of a special bundle offer, return of part of the bundle will void any
special pricing and the item(s) remaining in the possession of the customer will revert
to their regular Suggested Retail Price (SRP). The credit, to customer, will reflect the
difference of the actual product SRP from the amount of credit due customer.
Shipping Costs
All shipping costs, VAT, duties and return costs are sole responsibility of customer. If
customer purchases thru Kaidan distributor or reseller, customer is responsible for
all shipping and VAT costs incurred by that distributor or reseller. These charges are
non-refundable. For instructions on the return of your product, follow the Product
Return Procedure below
D • Product Return Procedure
When returning a product, customer must first contact Kaidan (or the distributor/
reseller) and obtain a Return Material Authorization Number (RMA#). After receiving
the RMA#, customer will be instructed to return product directly to Kaidan. Returned
goods must be shipped with an approved traceable service, such as FedEx, and with
appropriate levels of shipping insurance for the item being returned. Kaidan will not
be held responsible for returned items lost or damaged in transit. RMA numbers
are valid for 15 days, and the product(s) must be received by Kaidan before the
RMA expires. We are unable to accept for return any product(s) received after the
expiration of the RMA.
Return Packaging
The product packaging must reflect customer name, address, RMA# as well as
Kaidan information:
Kaidan Incorporated
703 E. Pennsylvania Blvd • Feasterville, PA 19053 • U.S.A.
Attention: Return Department per RMA# ______
Contact Information: Voice: 215-364-1778 • Fax: 215-322-4186
http://www.kaidan.com • E-mail: [email protected]