Key Digital ES381 - Manual (Page 26)

3.3 Troubleshooting
• Check that the counter hardware installed properly. Use the
device manager as shown above and check that there are no
yellow exclamation marks on any of the USBcount50 devices.
If there are, try deleting that device, then un-plug and re-plug
the counter.
• Make sure that you do not press cancel or stop during any part
of the hardware installation. If you did, use the device
manager to delete any USBcount50 devices shown, the re-plug
the device and try again
• When you run the software you get a run time error. This
could be caused by a much older version of the USBcount50
software that was installed previously but did not un-install its
registry hive settings. To correct this, go to the USBcount50
install directory and double click the “remove_settings.reg”
file and click OK when prompted. This will remove the
registry hive associated with USBcount50
14 . Now try running
the software again.
• If you are still having problems please use the Windows
“PrtScr” button to make a screen capture of the application.
Then paste this into a Word or Paint document and send it to
tech support.
14 This is where USBcount50 saves the counter settings.
Elan Digital Systems Ltd. 26 USBcount50 USER’S GUIDE Iss1