Krell Industries CD Player - Manual (Page 23)

Return Authorization
Procedure
Krell SACD Standard 19
If you believe there is a problem with your component, please con-
tact your dealer, distributor, or the Krell factory to discuss the problem
before you return the component for repair. To expedite service, you
may wish to complete and e-mail the Service Request Form in the
Service section of our website at:
http://www.krellonline.com
To return a product to Krell, please follow this procedure so that we
may serve you better:
1. Obtain a Return Authorization Number (R/A number) and ship-
ping address from the Krell Service Department.
2. Insure and accept all liability for loss or damage to the product
during shipment to the Krell factory and ensure all freight (ship-
ping) charges are prepaid.
The product may also be hand delivered if arrangements with the
Service Department have been made in advance. Proof of purchase
will be required for warranty validation at the time of hand delivery.
Use the original packaging to ensure the safe transit of the product to
the factory, dealer, or distributor. Krell may, at its discretion, return a
product in new packaging and bill the owner for such packaging if the
product received by Krell was boxed in nonstandard packaging or if
the original packaging was so damaged that it was unusable. If Krell
determines that new packaging is required, the owner will be notified
before the product is returned.
HOW TO RETURN
A PRODUCT
IMPORTANT
To purchase additional packaging, please contact your authorized
Krell dealer, distributor, or the Krell Service Department for assis-
tance. HOW TO PURCHASE
ADDITIONAL PACKING
To contact the Krell Service Department:
TEL 203-799-9954
Monday-Friday, 9:00 am to 5:00 pm EST
FAX 203-799-9796
E-MAIL [email protected]
WEB SITE http://www.krellonline.com
HOW TO EXPEDITE
SERVICE