Lexmark T64x - Manual (Page 3)

Solving 2000-sheet drawer
problems
The elevator tray does not raise when
the loading door is closed, or the
elevator tray does not lower when the
door is opened and the elevator button is
pushed
Check the following:
• The printer is properly attached to the 2000-
sheet drawer.
• The printer is powered on.
• The power cord is plugged firmly into the back
of the 2000-sheet drawer.
• The power cord is plugged into an outlet.
• The outlet has power.
The elevator tray lowers unexpectedly
Check to see if the printer is out of print media or has
a jam.
More than one sheet of print media is
fed, or a sheet is fed improperly
Remove the print media in the printer paper path,
and check the stack to ensure the print media has
been loaded properly. Be sure to remove the top and
bottom sheets of each ream of paper that is loaded.
A jam occurs
Remove the print media in the printer paper path,
and check the stack to ensure the print media has
been loaded properly. Be sure to remove the top and
bottom sheets of each ream of paper that is loaded.
Rubber feed rollers do not turn to
advance print media
Check the following:
• The power cord is plugged firmly into the back
of the 2000-sheet drawer.
• The power cord is plugged into an outlet.
• The outlet has power.
Consistent misfeeds or jams in the
drawer
Try the following:
• Flex the paper.
• Turn the print media over.
Check the following:
• Drawer is properly installed.
• Print media is loaded correctly.
• Print media is not damaged.
• Print media meets specifications.
• Guides are positioned correctly for the print
media size selected.
Service messages
A service message indicates printer failure that may
require service.
Turn the printer off, wait about 10 seconds, and then
turn the printer on.
If the error recurs, write down the error number, the
problem, and a detailed description. Call for service.
Solving paper feed
problems
Paper frequently jams
You are using paper that does not meet
the printer specifications.
Use recommended paper and other specialty media.
See the Card Stock & Label Guide available on the
Lexmark Web site at www.lexmark.com for detailed
specifications.
For information that can help prevent jams from
occurring, see the Clearing Jams Guide.
You have loaded too much paper or too
many envelopes.
Make sure the stack of paper you load does not
exceed the maximum stack height indicated at the
front of the tray or on the multipurpose feeder.
Guides in the selected tray are not set to
the appropriate position for the size
paper loaded.
Move the guides in the tray to the correct position.
The paper has absorbed moisture due to
high humidity.
Load paper from a fresh package.
Store paper in its original wrapper until you load it.
High-
capacity
output
stacker Make sure the connection between the output
stacker and the printer is secure. If the high-
capacity output stacker is listed on the menu
settings page, but print media jams when it
exits the printer and enters the output stacker,
it may not be properly installed. Reinstall the
high-capacity output stacker.
Internal
print
server • Make sure the internal print server (also
called an internal network adapter or INA) is
securely connected to the printer system
board.
• Make sure you are using the correct cable,
that it is securely connected, and the
network software is correctly set up.
See the drivers CD that shipped with the printer
for more details.
Large
capacity
feeder
(2000-
sheet
drawer) See Solving 2000-sheet drawer
problems .
Output
expande
r Make sure the connection between each
output expander or the connection between the
output expander and the printer is secure. If the
output expander is listed on the menu settings
page, but print media jams when it exits the
printer and enters the output expander, it may
not be properly installed. Reinstall each output
expander.
Printer
memory Make sure printer memory is securely
connected to the printer system board.
Option Action