Appendix a. service and support, Online technical support, Telephone technical support – Lenovo E500 User Manual
Page 26: Appendix, Service, Support
Appendix
A.
Service
and
Support
The
following
information
describes
the
technical
support
that
is
available
for
your
product,
during
the
warranty
period
or
throughout
the
life
of
the
product.
Refer
to
your
Lenovo
Statement
of
Limited
Warranty
for
a
full
explanation
of
Lenovo
warranty
terms.
Online
technical
support
Online
technical
support
is
available
during
the
life
of
your
product
through
the
Personal
Computing
Support
Web
site
at
http://www.lenovo.com/think/support.
During
the
warranty
period,
assistance
for
replacement
or
exchange
of
defective
components
is
available.
In
addition,
if
your
option
is
installed
in
a
ThinkPad
or
ThinkCentre
computer,
you
might
be
entitled
to
service
at
your
location.
Your
technical
support
representative
can
help
you
determine
the
best
alternative.
Telephone
technical
support
Installation
and
configuration
support
through
the
Customer
Support
Center
will
be
withdrawn
or
made
available
for
a
fee,
at
Lenovo’s
discretion,
90
days
after
the
option
has
been
withdrawn
from
marketing.
Additional
support
offerings,
including
step-by-step
installation
assistance,
are
available
for
a
nominal
fee.
To
assist
the
technical
support
representative,
have
available
as
much
of
the
following
information
as
possible:
v
Option
name
v
Option
number
v
Proof
of
purchase
v
Computer
manufacturer,
model,
serial
number,
and
manual
v
Exact
wording
of
the
error
message
(if
any)
v
Description
of
the
problem
v
Hardware
and
software
configuration
information
for
your
system
©
Copyright
Lenovo
2005.
©
Portions
Copyright
IBM
Corp.
2005.
A-1