Lexmark 2400 Series - Manual (Page 3)

3
English
Setup troubleshooting
Removing and reinstalling the
software
1 From the desktop, click Start Æ Programs Æ
Lexmark 2400 Series Æ Uninstall.
2 Follow the instructions on the computer screen
to remove the printer software.
3 Restart the computer.
4 Click Cancel on any Add New Hardware
screens.
5 Eject and reinsert the software CD.
If the printer software installation screen does
not appear:
a From the desktop, double-click My
Computer.
In Windows XP, click Start to access the My
Computer icon.
b Double-click the CD-ROM drive icon.
If necessary, double-click setup.exe.
c When the printer software installation
screen appears, click Install or Install
Now.
d Follow the instructions on the computer
screen to complete the installation.
Checking the printer status
1 Click Start Æ Settings Æ Printers and Faxes
or Printers.
or
Click Start
Æ Control Panel Æ Printers and
Other Hardware Æ Printers and Faxes.
2 Double-click the Lexmark 2400 Series icon.
3 Click Printer, and make sure no check mark
appears next to Pause Printing.
4 Make sure a check mark does appear next to
Set As Default.
Symptom Solution
The light
is not lit
1 Disconnect the power cord from
the wall outlet and then from the
printer.
2 Plug the cord all the way into the
power supply on the printer.
3 Plug the cord into an electrical
outlet that other electrical
devices have been using.
4 If the light is not on, press .
Software
does not
install If the software does not launch
automatically when you insert the
CD:
1 Close all open software
applications.
2 Temporarily disable any anti-
virus programs.
3 Double-click the My Computer
icon.
In Windows XP, click Start to
access the My Computer icon.
4 Double-click the CD-ROM drive
icon. If necessary, double-click
setup.exe.
5 Follow the instructions on the
computer screen to install the
software.
Note: After installing the software,
be sure to re-enable your anti-virus
software.
Software
does not
install 1 Check the USB cable for any
obvious damage.
2 Firmly plug the square end of the
USB cable into the back of the
printer.
3 Firmly plug the rectangular end
of the USB cable into the USB
port of the computer. The USB
port is marked with
.
If the printer is connected to the
computer through another device:
1 Disconnect the USB cable from
any other device such as a USB
hub or switch box.
2 Directly connect the cable to the
printer and the computer.
Page does
not print Make sure the printer is set as the
default printer and is not on hold or
paused. For more information, see
“Checking the printer status” in this
booklet.
Make sure the tape has been
removed from the print cartridge
and that the print cartridge has been
installed properly.
Symptom Solution