Laser Video 2 Go MP4-P13 - Manual (Page 11)

Troubleshooting
No Power Make sure you have switched the player on.
And ensure that the battery is fully charged
No Sound Make sure volume is not set to 0 position, and the
connection to earphones is correct.
Please make sure the earphones are clean.
Damaged MP3 files may appear to play but generate
no sound.
Strange characters
on display
Make sure you have chosen the correct language.
FM has bad
performance
Change location to ensure good reception.
Earphones must be connected.
Switch off power appliances nearby
Cannot Download
Music
Check USB cable, and make sure the player is
properly connected to the PC.
Check files are the correct format. Music files must
be WMA or MP3 with no copy protection.
Video files will not
play
Ensure that video files have been converted prior to
downloaded to the player.
For support visit http://laserco.com.au/downloads.htm