Lexmark Prestige Pro803 - Manual (Page 21)

• Make sure the printer is securely connected to the host computer, print server, or other network
access point.
• Check the printer for error messages, and resolve any errors.
• Check for paper jam messages, and clear any jams.
• Check the ink cartridges, and install new cartridges if necessary.
• Use the Service Center to locate and solve the problem (Windows only).
• Turn the printer off, wait about 10 seconds, and then turn the printer back on.
Using the Service Center to solve printer problems
The Service Center provides step-by-step troubleshooting help and contains links to printer maintenance
tasks and customer support.
To open the Service Center, use one of these methods:
Method 1 Method 2
If it appears on an error message dialog, click the
For additional assistance, use the Service Center
link.
1 Click or Start.
2 Click All Programs or Programs, and then select the
printer program folder from the list.
3 Select Printer Home.
4 From the Support tab, select Service Center.
If Troubleshooting does not solve your problem
Visit our Web site at support.lexmark.com to find the following:
• Knowledgebase articles with the latest information and troubleshooting for your printer
• Live online technical support
• Contact numbers for telephone technical support
Setup troubleshooting
• “Incorrect language appears on the display” on page 21
• “Printhead errors” on page 21
• “Software did not install” on page 22
• “Print job does not print or is missing pages” on page 22
• “Printer is printing blank pages” on page 23
• “Printer is busy or does not respond” on page 23
• “Cannot delete documents from the print queue” on page 24
• “Cannot print through USB” on page 24
Incorrect language appears on the display
If the "Before you troubleshoot" checklist does not solve the problem, then try the following:
C HANGE THE LANGUAGE USING THE PRINTER MENUS
1 From the home screen, navigate to Use Factory Defaults :
> Use Factory Defaults
2 Touch Yes.
The printer resets and starts the initial printer setup.
3 Complete the initial printer setup.
Printhead errors
If the "Before you troubleshoot" checklist does not solve the problem, then try the following:
R EMOVE AND REINSERT THE PRINTHEAD
1 Open the printer and lift the latch.
2 2
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