Panamax MAX M5300-EX - Manual (Page 4)

Panamax warrants to the purchaser of this
Panamax audio/video component style power
conditioner, for a period of three (3) years from
the date of purchase, that the unit shall be free
of defects in design, material or workmanship,
and Panamax will repair or replace any defec-
tive unit. For product replacement see "NOTIFI-
CATION" below.
CAUTION
Audio/Video, computer and/or telephone sys-
tem installations can be very complex systems,
which consist of many interconnected compo-
nents. Due to the nature of electricity and
surges, a single protector may not be able to
completely protect complex installations. In
those cases, a systemic approach using multi-
ple protectors must be employed. Systemic
protection requires professional design. AC
power, satellite cables, CATV cables, tele-
phone/network lines or any other signal lines
entering the system that do not pass through
this surge protector may render the Panamax
Connected Equipment Protection Policy null
and void. For additional information on how to
protect your system, please contact Panamax before connecting your equipment to the surge
protector.
WARNING NOTICE
Panamax products purchased through the
Internet do not carry a valid Product Warranty
or Connected Equipment Protection Policy
unless purchased from an Authorized Panamax
Internet Dealer and the original factory serial
numbers are intact (they must not have been
removed, defaced or replaced in any way).
Authorized Panamax Internet Dealers have suf-
ficient expertise to insure warranty compliant
installations. For a list of Authorized Panamax
Internet Dealers go to www.panamax.com
More detailed information is available at
www.panamax.com
If you have any questions regarding these
requirements, please contact Panamax
Customer Relations
It is the policy of Panamax that it will, at its
election, either replace, pay to replace at fair
market value, or pay to repair, up to the dollar
amount specified below, equipment that is
damaged by an AC power, cable, telephone, or
lightning surge while connected to a properly
installed Panamax power conditioner.
Panamax must determine that the power condi-
tioner shows signs of surge damage or is oper-
ating outside of design specifications, relative
to its surge protection capability, and under all
of the circumstances failed to protect your con-
nected equipment.
M4300-EX: $5,000,000
M5300-EX: $5,000,000
M5510-Pro: $5,000,000
M4310: $5,000,000
M5400-EX: $5,000,000
ML4200:
$5,000,000
M4400: $5,000,000
M5410: $5,000,000
M5100-EX: $5,000,000
M5500-EX: $5,000,000
THIS WARRANTY IS SUBJECT TO THE FOLLOW-
ING CONDITIONS:
1. ORIGINAL OWNERSHIP REQUIREMENT:
Panamax’s connected equipment policy
extends to the original purchaser of the
Panamax product only and is non-transferable.
Original purchase receipts must accompany
any product return or claim for connected
equipment damage.
2. PROPER INSTALLATION: Panamax AC pro-
tectors must be directly plugged into a proper-
ly grounded 3-wire AC outlet. Extension
cords*, non-grounded two prong adapters, or
other non-Panamax surge products must not
be used. Building wiring and other connections
to protected equipment must conform to appli-
cable codes (NEC or CEC). No other ground
wires or ground connections may be used. All
wires (including, e.g., AC power lines, tele-
phone lines, signal/data lines, coaxial cable,
antenna lead-ins) leading into the protected
equipment must first pass through a single
Panamax protector designed for the particular
application. The protector and the equipment
to be protected must be indoors in a dry loca-
tion, and in the same building. Panamax instal-
lation instructions and diagrams must be fol-
lowed.
3. NOTIFICATION: You must notify Panamax
within ten days of any event precipitating a
request for product replacement or payment for
connected equipment damage. A return mer-
chandise authorization (RMA) number must
first be obtained from the Panamax Customer
Relations Department at www.panamax.com/
support ** before returning the protector to
Panamax. At this time, you must notify
Panamax if you believe you have a claim for
damaged connected equipment.
Once you obtain an RMA number, please mark
the number on the bottom of the unit and pack
it in a shipping carton/box with enough packing
material to protect it during transit. The RMA
number must also be clearly marked on the
outside of the carton. Ship the unit to
Panamax. Please note that you are responsible
for any and all charges related to shipping the
unit to Panamax.
If connected equipment damage was indicated
on your RMA request, Panamax will mail you a
claim kit to be completed and returned within
30 days.
A connection diagram of your sys-
tem will be required as part of the claim kit.
Be sure to note its configuration before dis-
connecting your equipment.
4. DETERMINATION OF FAILURE: Panamax will
evaluate the protector for surge damage. The
Panamax protector must show signs of surge
damage or must be performing outside (>10%)
of design specifications relative to its surge
protection capability. Opening the enclosure,
tampering with, or modifying the unit in any
way shall be grounds for an automatic denial of
your request for payment. Panamax, after eval-
uating all information provided, shall determine
whether or not your request is eligible for pay-
ment.
If the surge protector shows no signs of AC
power or signal line surge damage and is work-
ing within design specifications, Panamax will
return the unit to you with a letter explaining the
test results and notifying you of the rejection of
your claim. Exceptions: If a dealer or installer
replaces the protector for the customer, a
replacement will be returned to the dealer or
installer; or if the protector is a pre-1996
model, it will be replaced; or, for a Canadian
customer, the protector will be replaced.
Panamax reserves the right to inspect the dam-
aged connected equipment, parts, or circuit
boards. Please note that you are responsible
for any and all charges related to shipping the
damaged equipment to Panamax. Panamax
also reserves the right to inspect the cus-
tomer’s facility. Damaged equipment deemed
uneconomical to repair must remain available
for inspection by Panamax until the claim is
finalized.
5. REQUEST PAYMENTS: Once Panamax has
determined that you are entitled to compensa-
tion, Panamax will, at its election, either pay
you the present fair market value of the dam-
aged equipment, or pay for the cost of the
repair, or send you replacement equipment, or
pay the equivalence of replacement equipment.
6. OTHER INSURANCE/WARRANTIES: This cov-
erage is secondary to any existing manufactur-
er's warranty, implied or expressed, or any
insurance and/or service contract that may
cover the loss.
7. EXCLUSIONS: THE PANAMAX CONNECTED
EQUIPMENT PROTECTION POLICY DOES NOT
APPLY TO: THE PANAMAX CONNECTED
EQUIPMENT PROTECTION POLICY DOES NOT
APPLY TO: Service charges, installation costs,
reinstallation costs; setup cost; diagnostic
charges; periodic checkups; routine mainte-
nance; loss of use of the product; costs or
expenses arising out of reprogramming or loss
of programming and/or data; shipping charges
or fees; service calls; loss or damage occa-
sioned by fire, theft, flood, wind, accident,
abuse or misuse, and products subject to man-
ufacturer's recall or similar event.
8. DISPUTE RESOLUTION: Any controversy or
claim arising out of or relating to Panamax’s
Connected Equipment Protection Policy, or the
alleged breach thereof, shall be settled by arbi-
tration administered by the American
Arbitration Association under its Commercial
Arbitration Rules. You may file for arbitration at
any AAA location in the United States upon the
payment of the applicable filing fee. The arbi-
tration will be conducted before a single arbi-
trator, and will be limited solely to the dispute
or controversy between you and Panamax. The
arbitration shall be held in any mutually agreed
upon location in person, by telephone, or
online. Any decision rendered in such arbitra-
tion proceedings will be final and binding on
each of the parties, and judgment may be
entered thereon in a court of competent juris-
diction. The arbitrator shall not award either
party special, exemplary, consequential, puni-
tive, incidental or indirect damages, or attor-
ney's fees. The parties will share the costs of
arbitration (including the arbitrator's fees, if
any) in the proportion that the final award bears
to the amount of the initial claim.
9. GENERAL: If you have any questions regard-
ing the product warranty or the connected
equipment protection warranty, please contact
the Panamax Customer Relations Department
at www.panamax.com/support. This warranty
supersedes all previous warranties. THIS IS
THE ONLY WARRANTY PROVIDED WITH THE
PROTECTOR AND ANY OTHER IMPLIED OR
EXPRESSED WARRANTIES ARE NON-EXIS-
TENT. This warranty may not be modified
except in writing, signed by an officer of the
Panamax Corporation.
* The use of a Panamax extension cord or equiv-
alent (UL or CSA listed, minimum 14AWG, 3-wire
grounded) will not invalidate the warranty
** Forms are available on the Panamax web
site for requesting RMAs and opening a claim
for connected equipment damage.
Effective Date 06/05 Q01L0049 Rev. A
Panamax Power Conditioner Limited Connected Equipment Protection Warranty
Product Upgrade Program
Panamax Power Conditioner Limited Product Warranty
www.panamax.com
Valid only in the United States and Canada
If your Panamax power conditioner sacrifices
itself while protecting your connected equip-
ment, you have an option to upgrade to the lat-
est technology. Please go to our web site
www.panamax.com/rma or contact Panamax
Customer Relations at 800-472-5555 for
details.
Valid only in the United States and Canada.