Support and service, 12 support and service – Planar LC1200R User Manual
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LC1200R User’s Guide
021-0183-00 Rev A
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claim notice and only after receiving Seller’s Return Goods Authorization. Seller shall, at its sole
option, repair or replace the Goods.
If Goods were repaired, altered or modified by persons other than Seller, this warranty is void.
Conditions resulting from normal wear and tear and Buyer's failure to properly store, install, operate,
handle or maintain the Goods are not within this warranty. Repair or replacement of Goods is Seller’s
sole obligation and Buyer's exclusive remedy for all claims of defects. If that remedy is adjudicated
insufficient, Seller shall refund Buyer's paid price for the Goods and have no other liability to Buyer.
All warranty repairs must be performed at Seller’s authorized service center using parts approved by
Seller. Buyer shall pay costs of sending Goods to Seller on a warranty claim and Seller shall pay costs
of returning Goods to Buyer. The turnaround time on repairs will usually be 30 working days or less.
Seller accepts no added liability for additional days for repair or replacement.
If Seller offers technical support relating to the Goods, such support shall neither modify the warranty
nor create an obligation of Seller. Buyer is not relying on Seller’s skill or judgment to select Goods for
Buyer’s purposes. Seller’s software, if included with Goods, is sold as is, and this warranty is
inapplicable to such software.
SELLER DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO,
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
12
Support and Service
Planar is a US company based in Beaverton, Oregon and Espoo, Finland with a worldwide sales
distribution network. Full application engineering support and service are available to make the
integration of Planar displays as simple and quick as possible for our customers.
Returned Material Authorization (RMA) Procedure: For a RMA number, please contact Planar
Systems, Inc., with the serial number(s) and original purchase order number(s). When returning
goods for repair, please include a brief description of the problem, and mark the outside of the
shipping container with the RMA number.
Planar Systems, Inc.
Customer Service
24x7 Online Technical Support:
503.748.1462
Americas Support
1195 NW Compton Drive
Beaverton, OR 97006-1992
Tel: 1-866-PLANAR1 (866) 752-6271
Hours: M-F, 5am - 5pm Pacific Time
Europe and Asia-Pacific Support
Olarinluoma 9 P.O. Box 46
FIN-02201 Espoo, Finland
Tel: +358-9-420-01