Paradyne 3825PLUS - Manual (Page 69)

Troubleshooting
B-5 3825-A2-GB30-40 January 1999
Table B-6
Fax Operation
Symptom Action
Modem cannot send or
receive a fax Make sure that your fax software is correctly installed.
receive a fax
Check your fax software to see if there is an Answer mode or Receive Fax setting that must
be enabled.
Sections of your fax are
missing This often indicates a noisy telephone line or a flow control problem. To resolve the flow
control problem, try using hardware flow control (RTS/CTS). This must be enabled in your
software (refer to the software’s documentation) and set within your modem using the
AT&K3 command (RTS/CTS flow control).
Your fax did not complete,
and your modem displays
result codes in the numeric
format For some reason your modem and software are no longer communicating, and, as a result,
your modem is stuck in fax mode. Type ATE1V1 and press Enter. The software should
respond with an OK. Try sending or receiving the fax again.
Automatic Firmware
Download
New releases may be available for the 3825Plus
modem. The latest 3825Plus firmware is available at no
charge from the Automatic Firmware Download Center.
Refer to page A in the front of this document for contact
information.
Informational messages are displayed on your DTE
when the modem is connected. These show the amount of
time the download will take.
If the modem connects at 14,400 bps, the download
takes about 10 minutes. When the download is complete,
the modem resets itself.
Download Failure
If the download is interrupted, the modem is left in a
state in which it can only be used to receive a call for a
download. The MR/Pwr LED blinks slowly when the
modem is in this state, and the modem will not respond to
AT commands.
If you are unable to complete the download, call your
service representative.