Return materials authorization (rma) procedures – Presto M200 User Manual
Page 19
OWNER’S MANUAL Page 19 M100, M200, M300 & M400 FOOT OPERATED LIFTS
RETURN MATERIALS AUTHORIZATION
(RMA) PROCEDURES
Although Presto Lift, Inc. is not legally obligated to issue a credit for any merchandise, the
RETURN MATERIALS AUTHORIZATION (RMA) PROCEDURE is provided as a cour-
tesy to our customers in the event they do not receive what they wanted.
If a customer wishes to return a Presto Lift, Inc. product, the first step in the process is to
request an RMA number from Presto Lift, Inc.’s Customer Service Department. This request
must be made on or before the thirtieth (30th) calendar day following the date of Presto Lift,
Inc.’s invoice for the merchandise being returned.
The RMA number must appear on the outside of any packaging material for a return to be
accepted and processed by Presto Lift, Inc. Customers shipping returns back to Presto Lift,
Inc. from the Continental US, Canada and Mexico have fourteen (14) days from the effective
date of the RMA to have the merchandise arrive freight prepaid at Presto Lift, Inc. Returns
from locations other than the Continental US, Canada and Mexico must be shipped within the
fourteen (14) day period to arrive Free On Board (FOB) at Presto Lift Inc as soon as practical.
If a customer believes Presto Lift, Inc.’s merchandise is defective, freight will be reimbursed
to the original “Bill To” on the invoice if Presto Lift Inc. finds that the merchandise is defec-
tive.
Please remember that merchandise with RMAs coming back to Presto Lift Inc. from the Con-
tinental US, Canada and Mexico will not be accepted by Presto Lift Inc. if the returned goods
do not arrive freight prepaid at Presto Lift Inc. within the fourteen (14) day effective period.
All credits issued are less restocking fees as applicable, plus any assessed outbound/inbound
in-transit damages.
Return addresses: please refer to your RMA for the address to which your product should be
returned.
Presto Lift Inc.
715 Highway 77
Manila, Arkansas 72442
Telephone: 800-343-9322
Fax: 888-788-6496