PreSonus HP60 - Manual (Page 19)

TECHNICAL INFORMATION
15
4.2 TROUBLESHOOTING
If you experience any problems with your HP60, please try the following before contacting
PreSonus Customer Support:
1) Check our Web site at www.PreSonus.com for answers to frequently asked questions
and for troubleshooting techniques specific to the HP60.
2) Power cycle and disconnect / reconnect your HP60 power cable.
3) Check your connection cables and audio source(s).
4) Check your headphones.
5) Isolate the problem to your HP60 by disconnecting any extraneous equipment in
your signal chain.
For technical assistance, visit our Web site at
www.PreSonus.com , call us at 225.216.7887
between 9am and 6pm CST (GMT -06:00) or e-mail us at [email protected] .
When contacting technical support, please have the following information at hand:
¾ A brief description of what connections are being made to your HP60.
¾ The desired application of your HP60 in your studio environment.
¾ Your HP60 serial number
(located on the bottom of your unit) .