Sony KV-32HQ150K - Manual (Page 73)

Additional information
23
Troubleshooting
• If you continue to have these problems, have your TV serviced by qualified
personnel .
• NEVER open the casing yourself.
Problem Possible causes Solutions
No picture, no sound. • Power off.
• TV in standby.
• Aerial disconnected.
• Plug in the TV.
• Press the button on the front of the TV. If the
indicator is on press the button on the remote control.
• Check aerial connection.
Poor or no picture (screen is
dark), but good sound. • Picture preset level adjustment. • Select ‘Picture Adjustment’ menu then adjust the
brightness, picture and colour levels.
Some channels are blank. • Scrambled or subscription-only
channel.
• Programme used only for data (no
picture or sound).
• Programme not being transmitted.
• Subscribe to pay-per-view broadcaster.
• See ‘Programme sorting’ section (refer to page 15).
Standby indicator flashing. • Fault (irregular flash). • Do not open the cabinet, refer to qualified personnel.
• Contact your nearest SONY Service Centre.
Good picture, no sound. • Volume control.
• TV speakers turned ‘Off’.
• Press the + button on the remote control.
• If is displayed on the screen, press the button on
the remote control.
• Set TV speakers to ‘On’ in Sound Adjustment menu.
No colour on colour
programmes. • Colour level setting. • Select ‘Picture Adjustment’ menu then adjust the colour
setting.
Remote control does not
function. • Batteries low.
• Wrong mode.
• Replace batteries.
• Press the > or . button to check if your remote
control is in the correct Mode for the equipment you are
trying to control.
Distorted picture when
changing programmes or
selecting teletext. • Inputs from external equipment not
switched off. • Switch off all additionally connected equipment.
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