Pioneer BONUS VIEW BDP-51FD - Manual (Page 51)

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Chapter 7
Additional information
Troubleshooting
Incorrect operation is often mistaken for trouble or malfunction. If you think that there is something wrong with this component, check the
points below. Sometimes the trouble may lie in another component. Inspect the other components and electrical appliances being used. If
the trouble cannot be rectified after checking the items below, please contact customer services. In the US, call Toll Free (800) 421-1404.
(Telephone lines are open Monday through Friday 6:00 AM to 4:30 PM (Pacific Time).) In Canada, call Local (905) 479-4411, or Long distance
+1(877) 283-5901. (Telephone lines are open Monday through Friday 9:00 AM to 5:30 PM (EST).)
Playback
Problem Check Remedy
Disc does not play.
Disc tray opens
automatically.
Is the disc scratched? It may not be possible to play scratched discs.
Is the disc dirty? Clean the disc (page 59).
Is the disc properly set in the disc tray? • Set the disc with the printed side facing up.
• Set the disc properly in the depression in the disc tray.
Is the region number correct? The region numbers of discs that can be played on this set are
as shown below (page 10).
• BDs: “A” (or including “A”) and “ALL”
• DVDs: “1” (or including “1”) and “ALL”
Is the player set in a humid place? There could be condensation inside. Wait for the condensation
to dissipate. Do not set the player near an air-conditioner, etc.
(page 58).
Picture freezes and the front
panel and remote control
buttons stop working. • Press  STOP to stop playback, then restart playback.
• If the playback cannot be stopped, press  STANDBY/ON
on the player’s front panel to turn off the power, then turn the
power back on.
• If the power cannot be turned off, press and hold
 STANDBY/ON on the player’s front panel for over 5
seconds. The power will turn off.
No picture is displayed or the
picture is not displayed
properly. Is the video cable properly connected? Insert the cable firmly and all the way in.
Is the video cable damaged? If the cable is damaged, replace it with a new one.
Is the input setting on the connected TV or AV receiver or
amplifier right? Read the operating instructions of the connected components
and switch to the proper input.
Are the terminals for outputting video signals properly set? Press VIDEO SELECT to switch the terminal from which the
video signals are output.
Is the output video resolution properly set? Depending on the player’s output video resolution, the picture
may not be displayed at all or displayed properly. Use
OUTPUT
RESOLUTION to switch to a resolution at which the picture is
displayed properly (page 25).
Is the player connected with an HDMI cable other than a High
Speed HDMI™ cable (with a Standard HDMI™ cable)? Press  while pressing  on the player’s front panel to restore
the video outputs to the factory default settings. After use
Setup Navigator to reset the player.
There are some BDs for which the picture will only be output
when connected by HDMI cable.
Picture is stretched.
Aspect ratio cannot be
switched.
Is the TV’s aspect ratio properly set? Read the TV’s operating instructions and set the TV’s aspect
ratio properly.
Is 4:3 Video Out properly set? • Set 4:3 Video Out properly (page 40).
• When video signals with a resolution of 1080/60i, 1080/60p,
1080/24p or 720/60p are being output from the
HDMI OUT
terminal or the COMPONENT VIDEO output terminals, they
may be output in the 16:9 (Widescreen) mode even if TV
Aspect Ratio is set to 4:3 (Standard) (page 25).
Sound and picture are not
synchronized. Is Output Terminal Priority properly set? Set Output Terminal Priority properly (pages 20 and 48).