Powerware 9120 - Manual (Page 23)

21
Single-phase Powerware
UPS Services
Eaton provides a full range
of single-phase UPS service
options, including service plans
for both UPSs and batteries.
Service plans enhance and
extend the standard warranty
by providing up to five years of
bumper-to-bumper service from
basic overnight replacement to
comprehensive on-site system
coverage including preventive
maintenance. We can help you
select an on-site or depot repair
service plan that is right for you.
Three-phase Powerware
UPS Services
Eaton ensures that your three-
phase Powerware UPS continu-
ally provides reliability and per-
formance. Our service plans are
designed to provide you with
system uptime, convenience,
and value. We support the UPS,
batteries, and related equipment
with on-site service to meet
your specific site or application
needs.
DC Power, Software, and
Multi-Vendor Services
We support all Powerware DC
power systems, power system
software, and related products
with a variety of service plans.
Regardless of manufacturer,
a single contract will cover all
of your AC and DC power sys-
tem maintenance needs, and
our 7x24 Customer Reliability
Center will provide you with the
convenience of a single point-
of-contact.
Instant Response
Center SM Services
With our remote monitoring ser-
vices for mission-critical pow-
ertrain equipment, we provide
the ultimate level of system reli-
ability. From basic UPS and bat-
tery monitoring to your entire
enterprise structure, our Instant
Response Center continuously
monitors power systems to
detect power quality events and
problems, perform predictive
diagnostics, identify potential
causes of power failures, take
corrective actions, and deliver
operational reports.
Proven Performance
Quality service can make the
difference in success or failure.
Our customers have consistent-
ly placed our services number
one in quality:
• Eaton customers have rated
our quality of service (QOS)
at 95 percent or higher since
1999 (based on returned sur-
veys of clients who used ser-
vices for Powerware products)
• Over 97 percent of Eaton
service contract customers
(Powerware large systems)
renew their service contracts
each year Eaton invests hun-
dreds of thousands of dollars
each year in its 300 customer
support engineers (CSE); in
fact, each new CSE completes
24 weeks of training before
becoming certified and placed
in the field
• Our services for Powerware
solutions feature the latest
technology in scheduling, call
management, parts optimiza-
tion, and remote diagnostics
to minimize Mean Time To
Repair (MTTR)
Dedicated Team
Call from anywhere in the world
and speak directly with our
most experienced service con-
sultants and technical support
experts. Eaton stands behind
every Powerware product with
7x24 service to ensure reliable
power for your most demanding
applications.
Service Contact
Information
Customer Support Center
1.800.356.5737
• Small Powerware UPS and
Battery Services
• Technical Support
Customer Reliability Center
1.800.843.9433
• Large Powerware UPS and
Battery Services
• Powerware DC Services
• Powerware Software Services
Looking for additional
information?
Are you uncertain about the right
product for your application?
Are you wondering where you
can buy Powerware products
and would like to have a quote
prepared for you? Perhaps you
want to sign up to be a part of
the Powerware Power Alliance
reseller program? Your answers
are only a toll-free phone call
away from our team of sales
specialists who can answer your
questions. You can also visit our
Web site for detailed product
and program information or
send us an e-mail.
1.800.356.5794 - US
1.800.461.9166 - Canada
www.powerware.com
e-mail: [email protected]
Eaton Services for Powerware Solutions
Eaton provides world-class service for all Powerware AC, DC, software, and connectivity products. With
over 300 customer service engineers (CSE) in North America and 1,200 international authorized service
providers, we have more service personnel than any other UPS manufacturer. We are there when and
where you need us by delivering 7x24 factory-certified service, including on-site startup, corrective and
preventive maintenance, battery solutions, training, remote monitoring, and factory spare parts and
upgrades. In addition to UPS services, Eaton also offers extensive engineering, product management,
and integrated power systems solutions to bring about reliability, operating improvements, cost savings
and asset optimization from your facility and your business.
www.powerware.com
Complete Electrical
Services
Eaton Electrical Services
& Systems is dedicated to
providing comprehensive
solutions to improve costs,
uptime, reliability, power
quality and safety. Our com-
mitment to creating stronger
relationships with our cus-
tomers is demonstrated by
our lineup of technical exper-
tise and support services
We provide unsurpassed
expertise to integrate new
products and solutions. We
are on call 24/7/365 for Crisis
response services. With one
phone call to our 1-800-498-
2678 we are able to mobilize
hundreds of engineers, tech-
nicians and service person-
nel with the sole purpose of
bringing your electrical sys-
tems back on-line quickly.”
Whether you have single or
multiple sites, Eaton has the
capabilities and the exper-
tise to function as your total
solutions provider.