Pharos Science & Applications iGPS-BT II - Manual (Page 16)

VIII. Troubleshooting
For any troubleshooting assistance, please check the Frequently Asked
Questions section at www.pharosgps.com.
IX. Warranty
The iGPS-BT II Receiver is warranted by Pharos to the original purchaser to be free
from defects in material workmanship under normal use for a period of one year from
the date of purchase (three months for the battery). During the warranty period, and
upon proof of purchase, the product will be repaired or replaced (with the same or a
similar model) at Pharos' option without charge for parts or labor. This warranty will
not apply if the product has been misused, abused, or altered.
To obtain warranty service, you must take or send the product, postage paid, with a
copy of your sales receipt or other proof of purchase and the date of purchase to
Pharos at 411 Amapola Avenue, Torrance, CA 90501, USA. Prior approval and
RMA number must be included for your warranty return to be accepted.
X. Return Policy
• Our goal is for every customer to be satisfied with each purchase, and we will
make every effort to resolve any issues you may have.
• All non-defective returns must be shipped with the original packaging with all
original components within the first 30 days from purchase. There is a 15%
restocking fee on all non-defective returns. Shipping charges are not refundable.
The customer is responsible for returning items to Pharos at their own expense.
Any return(s) that were not purchased directly from Pharos, please contact the
reseller where it was purchased from.
• All defective returns for either repair or replacement will be processed and returned
to the customer within 3 business days of receipt. For items beyond the 1year
warranty, a repair charge of $35 to $50 or a replacement charge of $95 to $150 will
be due. For items sent to us after 90 days from purchase, an $8.50 shipping and
handling fee will be due upon completion of repair or replacement.
Every return, defective or not, MUST have prior written approval from Pharos. The
RMA number MUST be marked on the outside of the package otherwise it will be
rejected. The RMA form must also be included in the box with the customer's
information and reason for return. Proof of purchase must also be attached.
411 Amapola Avenue
Torrance, CA 90501
www.pharosgps.com
500-1010-01 rev. A
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