Palm Handbook Travel Kit - Manual (Page 13)

Limited Warranty Page 13
OBTAINING WARRANTY SERVICE: Customer must contact a Palm Computing, Inc.
or 3Com Technical Support or Customer Service center within the applicable warranty
period to obtain warranty service authorization. Dated proof of original purchase from
3Com or its authorized reseller will be required. 3Com is not responsible for Customer
products or parts received without a warranty service authorization. In the United States,
3Com may ship a replacement product or part prior to receiving the original product or part
("advance exchange"). If advance exchange is not available, then the repaired product or
part will be shipped as soon as reasonably possible, which will be no later than thirty (30)
days after 3Com receives the original product or part. Repaired or replacement products
will be shipped to Customer at 3Com’s expense. The repair and replacement process for
products or parts in locations outside of the United States will vary depending on
Customer's location.
Products or parts shipped by Customer to 3Com must be sent prepaid and packaged
appropriately for safe shipment, and it is recommended that they be insured or sent by a
method that provides for tracking of the package. When an advance exchange is provided
and Customer fails to return the original product or part to 3Com within thirty (30) days
from the date the warranty service authorization is issued, 3Com will charge Customer the
then-current published catalogue price of such product or part.
WARRANTIES EXCLUSIVE: IF THIS PRODUCT DOES NOT OPERATE AS
WARRANTED ABOVE, CUSTOMER'S SOLE REMEDY FOR BREACH OF THAT
WARRANTY SHALL BE REPLACEMENT OR REPAIR OF THE PRODUCT OR PART OR
REFUND OF THE PURCHASE PRICE PAID, AT 3COM'S OPTION. TO THE FULL
EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE
EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS, OR
CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW,
STATUTORY OR OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS
OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY
QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NON-INFRINGEMENT,
ALL OF WHICH ARE EXPRESSLY DISCLAIMED. 3COM NEITHER ASSUMES NOR
AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN
CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS
PRODUCTS.
3COM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND
EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN
THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER'S OR ANY THIRD
PERSON'S MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING,
UNAUTHORIZED ATTEMPTS TO OPEN, REPAIR, OR MODIFY THE PRODUCT, OR
ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY
ACCIDENT, FIRE, LIGHTNING, OTHER HAZARDS, OR ACTS OF GOD. THIS
WARRANTY DOES NOT COVER PHYSICAL DAMAGE TO THE SURFACE OF THE
ACCESSORIES.BOOK Page 13 Monday, January 11, 1999 3:21 PM