Northern UTA220/UTA220k - Manual (Page 181)

Return Procedures-1
Return Procedures
Introduction
The following sections apply to U.S.A. customers only. Non-U.S.A. customers with
questions or concerns regarding return procedures should contact their Motorola
subsidiary or distributor.
Equipment Return
Procedures If you have questions about equipment return procedures, call the Logistics
Administration Group at (508) 261-4495 for advice and assistance. If you require
either on-site service or unit-exchange service, call the Customer Support Center at
(800)-544-0062.
In Case of Damage If the equipment is damaged in transit, contact the shipper.
If you have additional concerns in case of failure, about missing parts, or to return
equipment, contact your nearest Motorola ISG representative.
Expiration of Lease To return equipment upon expiration of a lease agreement, contact your Motorola
Sales Office for return authorization and instructions. A list of these offices follows.
When you contact the sales office, you will be asked to provide the following
information:
• Product name and description
• Serial number
• Customer order number
• Reason for return
For locations contact...
Inside the U.S.A. Motorola ISG Customer Administration
20 Cabot Blvd. Mansfield, MA 02048-1193
Phone (508) 261-4000, Ext. 4745
Outside the U.S.A. the nearest Motorola ISG distributor. For a
listing of our Sales and Service Offices, visit
our Web site at:
http://www.mot.com/MIMS/ISG/.