Nortel Networks i2050 - Manual (Page 39)

Agent features
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Answering ACD calls
Click InCalls to answer the next queued ACD call on the primary DN. You
can find the InCalls key in the lower right-hand corner of the
programmable line/feature keys (see Figure 3 on page 32).
Answering a call
The indicator next to the InCalls key flashes on incoming calls.
To answer a call:
• Click InCalls .
• On your PC keyboard, press Enter .
Note: The indicator remains lit while the call is active.
Terminating a call
To end a call, choose one of the following:
• Click (Goodbye/Release) .
• Click InCalls
.
• Click the individual DN line key. (This removes you from the queue.)
• Click NotReady . (This removes you from the queue but keeps you
logged in as an agent position.)
• Wait for the caller to terminate the call
.
• On your PC keyboard, press F12 .
Using Force Call
Use the Force Call feature to automatically connect an incoming
ACD call. Your system administrator sets the time interval for the period
between incoming calls.
Note: You cannot use both Force Call and Return To Queue on No
Answer at the same time.