Ramsey Electronics FM10A - Manual (Page 27)

The Ramsey Kit Warranty
Please read carefully BEFORE calling or writing in about your kit. Most
problems can be solved without contacting the factory.
Notice that this is not a "fine print" warranty. We want you to understand your rights and ours too! All
Ramsey kits will work if assembled properly. The very fact that your kit includes this new manual is
your assurance that a team of knowledgeable people have field-tested several "copies" of this kit
straight from the Ramsey Inventory. If you need help, please read through your manual carefully, all
information required to properly build and test your kit is contained within the pages!
1. DEFECTIVE PARTS: It's always easy to blame a part for a problem in your kit, however, customer
satisfaction is our goal, so in the event that you do have a problem, take note of the following. Before
you conclude that a part may be bad, thoroughly check your work. Today's semiconductors and
passive components have reached incredibly high reliability levels, and its sad to say that our human
construction skills have not! But on rare occasions a sour component can slip through. All our kit parts
carry the Ramsey Electronics Warranty that they are free from defects for a full ninety (90) days from
the date of purchase. Defective parts will be replaced promptly at our expense. If you suspect any part
to be defective, please mail it to our factory for testing and replacement. Please send only the
defective part(s), not the entire kit. The part(s) MUST be returned to us in suitable condition for testing.
Please be aware that testing can usually determine if the part was truly defective or damaged by
assembly or usage. Don't be afraid of telling us that you 'blew-it', we're all human and in most cases,
replacement parts are very reasonably priced.
2. MISSING PARTS: Before assuming a part value is incorrect, check the parts listing carefully to see
if it is a critical value such as a specific coil or IC, or whether a RANGE of values is suitable (such as
"100 to 500 uF"). Often times, common sense will solve a mysterious missing part problem. If you're
missing five 10K ohm resistors and received five extra 1K resistors, you can pretty much be assured
that the '1K ohm' resistors are actually the 'missing' 10 K parts ("Hum-m-m, I guess the 'red' band
really does look orange!") Ramsey Electronics project kits are packed with pride in the USA. If you
believe we packed an incorrect part or omitted a part clearly indicated in your assembly manual as
supplied with the basic kit by Ramsey, please write or call us with information on the part you need and
proof of kit purchase.
3. FACTORY REPAIR OF ASSEMBLED KITS:
To qualify for Ramsey Electronics factory repair, kits MUST:
1. NOT be assembled with acid core solder or flux.
2. NOT be modified in any manner.
3. BE returned in fully-assembled form, not partially assembled.
4. BE accompanied by the proper repair fee. No repair will be undertaken until we have received the
MINIMUM repair fee (1/2 hour labor) of $18.00, or authorization to charge it to your credit card
account.
5. INCLUDE a description of the problem and legible return address. DO NOT send a separate letter;
include all correspondence with the unit. Please do not include your own hardware such as non-
Ramsey cabinets, knobs, cables, external battery packs and the like. Ramsey Electronics, Inc.,
reserves the right to refuse repair on ANY item in which we find excessive problems or damage due
to construction methods. To assist customers in such situations, Ramsey Electronics, Inc., reserves
the right to solve their needs on a case-by-case basis.
The repair is $36.00 per hour, regardless of the cost of the kit. Please understand that our technicians
are not volunteers and that set-up, testing, diagnosis, repair and repacking and paperwork can take
nearly an hour of paid employee time on even a simple kit. Of course, if we find that a part was
defective in manufacture, there will be no charge to repair your kit (But please realize that our
technicians know the difference between a defective part and parts burned out or damaged through
improper use or assembly).
4. REFUNDS: You are given ten (10) days to examine our products. If you are not satisfied, you may
return your unassembled kit with all the parts and instructions and proof of purchase to the factory for a
full refund. The return package should be packed securely. Insurance is recommended. Please do not
cause needless delays, read all information carefully.