Riverstone Networks 6850 - Manual (Page 13)

WARRANTY
Limited lifetime hardware warranty: Limited to the original owner, and will be provided
for up to five years after the product’s End-of-Sales announcement. Faulty parts will be
replaced via a five (5)-business day AVR (Advance Replacement) RMA.
SUPPORT BASIC
One year – 7x24 phone. Includes e-service Web access, software releases, repair and return
of hardware to be completed in 10 business days from receipt.
SUPPORT PLUS
One year – 7x24 phone. Includes e-service Web access, software releases and advanced
shipment for next business day arrival of replacement hardware.
SUPPORT TOTAL (AVAILABLE ONLY IN N. AMERICA)
One year – 7x24 phone. Includes eService Web access, software releases, same day 4-hour
on site hardware replacement (labor and parts) 7 days a week, 24 hours a day. Excludes
NMS and Authentication Services software.
13 Alcatel-Lucent | OmniSwitch 6850
C o m p l i a n c y
1 RoHS-Alcatel-Lucent’s OmniSwitch 6850 family was among the first
hardware devices to be in compliance with the new European
Community's directive – Restriction on Hazardous Substances in
Electrical and Electronic Equipment (RoHS)
2 WEEE (Waste Electrical and Electronic Equipment)
3 NEBS Level 3 Certified for all of the non-PoE models
S e r v i c e & S u p p o r t