Preface, Audience, Related documents – Oracle Audio Technologies Retail Data Warehouse 13 User Manual
Page 7: Customer support, Review patch documentation
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Preface
Oracle Retail Installation Guides contain the requirements and procedures that are
necessary for the retailer to install Oracle Retail products.
Audience
This Installation Guide is written for the following audiences:
Database administrators (DBA)
System analysts and designers
Integrators and implementation staff
Related Documents
You can find more information about this product in these resources:
Oracle Retail Data Warehouse Middle Tier Installation Guide
Oracle Retail Data Warehouse Operations Guide
Oracle Retail Data Warehouse Release Notes
Oracle Retail Data Warehouse User Guide
Oracle Retail Data Warehouse Data Model
Oracle Business Intelligence Enterprise Edition (OBI EE) documentation
Customer Support
When contacting Customer Support, please provide the following:
Product version and program/module name
Functional and technical description of the problem (include business impact)
Detailed step-by-step instructions to re-create
Exact error message received
Screen shots of each step you take
Review Patch Documentation
For a base release (".0" release, such as 13.0), Oracle Retail strongly recommends that you
read all patch documentation before you begin installation procedures. Patch
documentation can contain critical information related to the base release, based on new
information and code changes that have been made since the base release.
Oracle Retail Documentation on the Oracle Technology Network
In addition to being packaged with each product release (on the base or patch level), all
Oracle Retail documentation is available on the following Web site:
Documentation should be available on this Web site within a month after a product
release. Note that documentation is always available with the packaged code on the
release date.