Warranty/disclaimer, Return requests / inquiries, Omeganet – Omega Engineering DVG64 User Manual

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It is the policy of OMEGA to comply with all worldwide safety and EMC/EMI regulations that
apply. OMEGA is constantly pursuing certification of its products to the European New Approach
Directives. OMEGA will add the CE mark to every appropriate device upon certification.

The information contained in this document is believed to be correct, but OMEGA Engineering, Inc. accepts
no liability for any errors it contains, and reserves the right to alter specifications without notice.
WARNING: These products are not designed for use in, and should not be used for, patient-connected applications.

WARRANTY/DISCLAIMER

OMEGA ENGINEERING, INC. warrants this unit to be free of defects in materials and workmanship for a period of 13 months
from date of purchase. OMEGA’s WARRANTY adds an additional one (1) month grace period to the normal one (1) year
product warranty
to cover handling and shipping time. This ensures that OMEGA’s customers receive maximum
coverage on each product.

If the unit malfunctions, it must be returned to the factory for evaluation. OMEGA’s Customer Service Department will issue an
Authorized Return (AR) number immediately upon phone or written request. Upon examination by OMEGA, if the unit is
found to be defective, it will be repaired or replaced at no charge. OMEGA’s WARRANTY does not apply to defects resulting
from any action of the purchaser, including but not limited to mishandling, improper interfacing, operation outside of design
limits, improper repair, or unauthorized modification. This WARRANTY is VOID if the unit shows evidence of having been
tampered with or shows evidence of having been damaged as a result of excessive corrosion; or current, heat, moisture or
vibration; improper specification; misapplication; misuse or other operating conditions outside of OMEGA’s control.
Components which wear are not warranted, including but not limited to contact points, fuses, and triacs.

OMEGA is pleased to offer suggestions on the use of its various products. However, OMEGA neither assumes
responsibility for any omissions or errors nor assumes liability for any damages that result from the use of its
products in accordance with information provided by OMEGA, either verbal or written. OMEGA warrants only that
the parts manufactured by it will be as specified and free of defects. OMEGA MAKES NO OTHER WARRANTIES OR
REPRESENTATIONS OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, EXCEPT THAT OF TITLE, AND ALL IMPLIED
WARRANTIES INCLUDING ANY WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
ARE HEREBY DISCLAIMED. LIMITATION OF LIABILITY: The remedies of purchaser set forth herein are exclusive, and
the total liability of OMEGA with respect to this order, whether based on contract, warranty, negligence,
indemnification, strict liability or otherwise, shall not exceed the purchase price of the component upon which
liability is based. In no event shall OMEGA be liable for consequential, incidental or special damages.

CONDITIONS: Equipment sold by OMEGA is not intended to be used, nor shall it be used: (1) as a “Basic Component” under
10 CFR 21 (NRC), used in or with any nuclear installation or activity; or (2) in medical applications or used on humans. Should
any Product(s) be used in or with any nuclear installation or activity, medical application, used on humans, or misused in any
way, OMEGA assumes no responsibility as set forth in our basic WARRANTY / DISCLAIMER language, and, additionally,
purchaser will indemnify OMEGA and hold OMEGA harmless from any liability or damage whatsoever arising out of the use
of the Product(s) in such a manner.

RETURN REQUESTS / INQUIRIES

Direct all warranty and repair requests/inquiries to the OMEGA Customer Service Department. BEFORE RETURNING ANY
PRODUCT(S) TO OMEGA, PURCHASER MUST OBTAIN AN AUTHORIZED RETURN (AR) NUMBER FROM OMEGA’S
CUSTOMER SERVICE DEPARTMENT (IN ORDER TO AVOID PROCESSING DELAYS). The assigned AR number should then
be marked on the outside of the return package and on any correspondence.
The purchaser is responsible for shipping charges, freight, insurance and proper packaging to prevent breakage in transit.

FOR WARRANTY RETURNS, please have the following
information available BEFORE contacting OMEGA:
1. Purchase Order number under which the product was

PURCHASED,

2. Model and serial number of the product under

warranty, and

3. Repair instructions and/or specific problems relative to

the product.

FOR NON-WARRANTY REPAIRS, consult OMEGA for
current repair charges. Have the following information
available BEFORE contacting OMEGA:
1. Purchase Order number to cover the COST of the repair,
2. Model and serial number of the product, and
3. Repair instructions and/or specific problems relative to

the product.

OMEGA’s policy is to make running changes, not model changes, whenever an improvement is possible. This affords our customers the latest in
technology and engineering.

OMEGA is a registered trademark of OMEGA ENGINEERING, INC.

© Copyright 2002 OMEGA ENGINEERING, INC. All rights reserved. This document may not be copied, photocopied, reproduced, translated, or reduced
to any electronic medium or machine-readable form, in whole or in part, without the prior written consent of OMEGA ENGINEERING, INC.

Servicing North America:

USA:

One Omega Drive, Box 4047

ISO 9001 Certified

Stamford CT 06907-0047
Tel: (203) 359-1660

FAX: (203) 359-7700

e-mail: [email protected]

Canada:

976 Bergar
Laval (Quebec) H7L 5A1
Tel: (514) 856-6928

FAX: (514) 856-6886

e-mail: [email protected]

For immediate technical or application assistance:

USA and Canada:

Sales Service: 1-800-826-6342 / 1-800-TC-OMEGA

®

Customer Service: 1-800-622-2378 / 1-800-622-BEST

®

Engineering Service: 1-800-872-9436 / 1-800-USA-WHEN

®

TELEX: 996404 EASYLINK: 62968934 CABLE: OMEGA

Mexico:

En Espan˜ol: (001) 203-359-7803

e-mail:[email protected]

FAX: (001) 203-359-7807

[email protected]

OMEGAnet

®

Online Service

Internet e-mail

www.omega.com [email protected]

Servicing Europe:

Benelux:

Postbus 8034, 1180 LA Amstelveen, The Netherlands
Tel: +31 (0)20 3472121

FAX: +31 (0)20 6434643

Toll Free in Benelux: 0800 0993344
e-mail: [email protected]

Czech Republic:

Rudé armády 1868, 733 01 Karviná 8
Tel: +420 (0)69 6311899

FAX: +420 (0)69 6311114

Toll Free: 0800-1-66342

e-mail: [email protected]

France:

11, rue Jacques Cartier, 78280 Guyancourt, France
Tel: +33 (0)1 61 37 29 00

FAX: +33 (0)1 30 57 54 27

Toll Free in France: 0800 466 342
e-mail: [email protected]

Germany/Austria:

Daimlerstrasse 26, D-75392 Deckenpfronn, Germany
Tel: +49 (0)7056 9398-0

FAX: +49 (0)7056 9398-29

Toll Free in Germany: 0800 639 7678
e-mail: [email protected]

United Kingdom:

One Omega Drive, River Bend Technology Centre

ISO 9002 Certified

Northbank, Irlam, Manchester
M44 5BD United Kingdom
Tel: +44 (0)161 777 6611

FAX: +44 (0)161 777 6622

Toll Free in United Kingdom: 0800-488-488
e-mail: [email protected]

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