Oakley O ROKR Pro - Manual (Page 16)

16
OBTAINING WARRANTY SERVICE
The defective product must be returned to Oakley by the owner with a Return Authorization (RA) number and a dated proofof purchase
from an authorized Oakley OROKR Pro dealer. Call Oakley Customer Service at 800-403-7449 (U.S.) to request an RA number. Based on
the information you provide, Customer Service will determine if an RA number should be issued. Credit card information must be
provided for Customer Service to issue an RA number. Oakley cannot accept any product that does not include a valid RA number on
the shipping package. RA numbers are valid for 15 days. If you ship the product to Oakley for warranty, you assume the risk of damage
during shipping, so it is your responsibility to purchase any necessary insurance from your shipping carrier. You must use the original
packaging (or the equivalent) and pay any applicable shipping charges.
NOTE: If product is returned with a claimed manufacturing defect yet is diagnosed to be NTF (No Trouble Found), or if the warranty is
void pursuant to the above exclusions, a $39 diagnostic, shipping and handling fee will apply and will be charged to your credit card.
Product returned after expiration of the warranty period may be repaired or replaced, at Oakley’s discretion, for a specified fee to the
customer. Contact Oakley Customer Service for further details.
Within the United States, telephone our global headquarters at 1 (800) 403-7449 for warranty assistance. Customers outside the United States
should contact their local corporate office for warranty information. In Europe, call Oakley Europe Customer Service at 00 800 62 55 39 00 or
write to [email protected] to have more information about the warranty procedure in case of defective products.
International Contact Information
Local corporate offices:
OAKLEY AFRICA
+27 41 501 0200
OAKLEY BRASIL
+55 11 3038 9999
OAKLEY CANADA
800 448 9714
OAKLEY EUROPE
BENELUX, FRANCE,
ITALIA, SCANDINAVIA
00 800 62 55 39 00
ESPAÑA
900 953 398
PORTUGAL
800 833 121
SVERIGE
020 79 1037
OAKLEY GMBH
+49 89 99650 4100
OAKLEY JAPAN
0120 009 146
OAKLEY MEXICO
+52 5 247 0310
OAKLEY SOUTH PACIFIC
+61 3 5225 4100
OAKLEY UK LTD.
+44 1462 475 400