Omega OMG-USB-SER-2 - Manual (Page 14)

Appendix B – How To Get Assistance
OMG-USB-SER-2 Page 11
Appendix B - How To Get Assistance
Please refer to
Appendix A - Troubleshooting prior to calling Technical Support.
1. Read this manual thoroughly before attempting to install the
adapter in your system.
2. When calling for technical assistance, please have your user
manual and current adapter settings. If possible, please have the
adapter connected in a computer ready to run diagnostics.
3. Omega Engineering maintains a home page on the Internet. Our
home page address is
www.omega.com . The latest software
updates, and newest manuals are available via our FTP site that can
be accessed from our home page.
4. Technical support is available Monday thru Friday from 8:30 a.m. to
6:00 p.m. Eastern time. Technical support can be reached at 1-800-
DAS-IEEE.
RETURN AUTHORIZATION MUST BE OBTAINED FROM OMEGA BEFORE
RETURNED MERCHANDISE WILL BE ACCEPTED. AUTHORIZATION CAN
BE OBTAINED BY CALLING OMEGA CUSTOMER SERVICE AND
REQUESTING AN AUTHORIZED RETURN (AR) NUMBER.