TROY Group Print Server PocketBasic - Manual (Page 17)

User’s Guide
Document #40182-120 Rev. A 14
If you have a bridge or router located between the TROY print
server and the host computer, make sure that the device is set up to
allow the print server to send and receive data from the host. For
example, a bridge can be set up to only allow certain types of
Ethernet addresses to pass through (a process known as filtering);
therefore, such a bridge must be configured to allow TROY print
server addresses. Likewise, a router can be set up to pass only
certain protocols, so be sure that the desired protocol can be passed
through to the TROY print server.
If the job exits in the queue but does not print, ensure that you are
not trying to print a text job to a PostScript printer. If you have a
printer that is capable of automatic language switching, ensure that
the printer is not forced into PostScript mode.
Make sure that you are not trying to perform an illegal operation,
such as attempting to print a legal-size form when the printer only
supports 8.5" x 11" paper.
Intermittent Problems
If the print server and the printer start up OK, but you intermittently have
problems printing, check the following:
Excessive NetWare polling can be a big cause of intermittent
problems. Make sure that you have only enabled the NetWare file
servers that you need for printing (do a SHOW NETWARE
command from the print server console to see the enabled file
servers).
If you can print small jobs OK but large graphics jobs are distorted
or incomplete, make sure that you have adequate memory in your
printer.