Toastmaster TMW3504W - Manual (Page 31)

29. 28. Microwave Oven Use and Care Guide
LIMITED ONE YEAR WARRANTY
Warranty: This Toastmaster ® product is warranted to be free from defects in materials or workmanship for a period of
(1) year from the original purchase date. This product warranty covers only the original consumer purchaser of the
product.
Warranty Coverage: This warranty is void if the product has been damaged by accident in shipment, unreasonable
use, misuse, neglect, improper service, commercial use, repairs by unauthorized personnel, normal wear and tear,
improper assembly, installation or maintenance abuse or other causes not arising out of defects in materials or
workmanship. This warranty is effective only if the product is purchased and operated in the USA, and does not extend
to any units which have been used in violation of written instructions furnished with the product or to units which have
been altered or modified or to damage to products or parts thereof which have had the serial number removed,
altered, defaced or rendered illegible.
Implied Warranties: ANY IMPLIED WARRANTIES WHICH THE PURCHASER MAY HAVE ARE LIMITED IN DURATION
TO ONE (1) YEAR FROM THE DATE OF PURCHASE. Some states do not allow limitations on how long an implied
warranty lasts, so the above limitation may not apply to you.
Warranty Performance: During the above one-year warranty period, a product with a defect will be either repaired or
replaced with a reconditioned comparable model (at our option) when the product is returned to the Repair Center, or
the purchase price refunded. The repaired or replacement product will be in warranty for the balance of the one-year
warranty period and an additional one-month period. No charge will be made for such repair or replacement.
Service and Repair: Should the appliance malfunction, you should first call toll-free 1 (800) 947-3744 between the hours
of 9:00 am and 5:00 pm Central Standard Time and ask for CONSUMER SERVICE stating that you are a consumer with
a problem. Please refer to model number TMW3504W
when you call.
In-Warranty Service (USA): For an appliance covered under the warranty period, no charge is made for service or
postage. Call for return authorization (1 800 947-3744).
Out-of Warranty Service: A flat rate charge by model is made for out-of-warranty service. Include $ 15.00 (U.S.) for
return shipping and handling. We will notify you by mail of the amount of the charge for service and require you to pay
in advance for the repair or replacement.
For Products Purchased in the USA, but Used in Canada: You may return the product insured, packaged with
sufficient protection, and postage and insurance prepaid to the USA address listed below. Please note that all customs
duty / brokerage fees, if any, must be paid by you and we will require you to pay the cost of customs duty /
brokerage fees to us in advance of our performing any service.
Risk During Shipment: We cannot assume responsibility for loss or damage during incoming shipment. For your
protection, carefully package the product for shipment and insure it with the carrier. Be sure to enclose the following
items with your appliance: any accessories related to your problem, your full return address and daytime phone
number, a note describing the problem you experienced, a copy of your sales receipt or other proof of purchase to
determine warranty status. C.O.D. shipments cannot be accepted.
Limitation of Remedies: No representative or person is authorized to assume for us any other liability in connection
with the sale of our products. There shall be no claims for defects or failure of performance or product failure under
any theory of tort, contract or commercial law including, but not limited to negligence, gross negligence, strict liability,
breach of warranty and breach of contract. Repair, replacement or refund shall be the sole remedy of the purchaser
under this warranty, and in no event shall we be liable for any incidental or consequential damages, losses or
expenses. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
Legal Rights: This warranty gives you specific legal rights, and you may also have other rights which vary from state to
state.
© 2004 Toastmaster Inc. P/N 61549
All Rights Reserved Printed in China
To return the appliance, ship to:
Attn: Repair Center
Toastmaster Inc.
708 South Missouri Street
Macon, MO 63552
Email: [email protected]
www.toastmaster.com
To contact us, please write to or call:
Toastmaster Inc.
P.O. Box 6916
Columbia, MO 65205-6916
1 (800) 947-3744
Before Calling For Service
YOU CAN OFTEN CORRECT OPERATING PROBLEMS YOURSELF.
IF YOUR MICROWAVE OVEN FAILS TO WORK, LOCATE THE
PROBLEM IN THE LIST BELOW AND TRY THE SOLUTIONS
LISTED FOR EACH PROBLEM.
Note: If the Microwave Oven still does not work properly, please
contact Service and Repair located on Warranty page.
Problem
Microwave Oven does not start
Arcing or Sparking
Incorrect time of day
Unevenly Cooked Foods
Overcooked Food
Improper Defrosting
Undercooked Foods
Possible Causes
• Is the power cord plugged in?
• Is the door closed?
• Is the cooking time set?
• Are you using approved cookware?
• Is the Microwave Oven empty?
• Have you tried to reset the time of
the day?
• Are you using approved cookware?
• Is the glass turntable in the
Microwave Oven?
• Did you turn or stir the food while it
was cooking?
• Were the foods completely defrosted?
• Was the time/cooking power level
correct?
• Was the time /cooking power level
correct?
• Are you using approved cookware?
• Were the foods completely defrosted?
• Was the time/cooking power level
correct?
• Are the ventilation ports clear?
• Are you using approved cookware?
• Was the time/cooking power level
correct?
• Did you turn or stir the food during
the defrosting cycle?