Technicolor - Thomson DPL4911 - Manual (Page 21)

EN
19
Troubleshooting
If you experience any of the following difficulties while
using the system, use this troubleshooting guide to help you
remedy the problem. Should any problem persist, consult
your nearest service center.
No power
• Is the power cord firmly plugged into the power outlet?
• One of the safety mechanisms may be operating. In this
event, unplug the player from the power outlet briefly
and then plug it in again.
No picture
• Check that the system is connected securely.
• The video connecting cord is damaged. Replace it with a
new one.
• Make sure you connect the system to video input connec-
tor on the TV.
• Make sure you turn on the TV.
• Make sure you select the video input on the TV so that
you can view the pictures from this system.
The picture noise appears
• Clear the disc.
• If video from this system has to go through your VCR to
get to your TV, the copy protection applied to some DVD
programs could affect picture quality. If you still experi-
ence problems after checking your connections, please
try connecting your DVD system directly to your TV’s S-
Video input, if your TV is equipped with this input.
The aspect ratio of the screen cannot be changed even
though you set “TV DISPLAY” in the SETUP menu when you
play a wide picture.
• The aspect rate is fixed on your DVD disc.
• If you connect the system with the S-Video cable, connect
directly to the TV. Otherwise, you may not change the
aspect rate.
• Depending on the TV, you may not change the aspect
rate.
There is no sound or only a very low-level sound is
heard.
• Check that the speakers and components are connected
securely.
• Make sure that you have selected the correct source on
the system.
• The protective device on the system has been activated
because of a short circuit. Turn off the system, eliminate
the short-circuit problem and turn on the power again.
• The audio connecting cord is damaged. Replace it with a
new one.
• The system is in pause mode or in slow-motion play
mode, or fast forward or fast reverse is performed. Press
PLAY to return to normal play mode.
• Check the speaker settings
The left and right sounds are unbalanced or reversed
• Check that the speakers and components are connected
correctly and securely.
• Adjust front balance parameter using SELECT and
VOLUME +/-.
Severe hum or noise is heard
• Check that the speakers and components are connected
securely.
• Check that the connecting cords are away from a
transformer or motor, and at least 3 meters away from a
TV set or fluorescent light.
• Move your TV away from the audio components.
• The plugs and jacks are dirty. Wipe them with a cloth
slightly moistened with alcohol.
• Clear the disc.
The sound loses stereo effect when you play a Video
CD or a CD
• Set the Audio mode to “STEREO” in the SETUP menu.
• Make sure you connect the system appropriately.
The surround effect is difficult to hear when you are
playing a Dolby Digital sound track
• Check the speaker connections.
• Depending on the DVD disc, the output signal may not
be the entire 5.1 channel but monaural or stereo even if
the sound track is recorded in Dolby Digital format.
The sound comes from the center speaker only
• Depending on the disc, the sound may come from the
center speaker only.
No sound is heard from the center speaker
• You may set the listening mode to Dolby Pro Logic
Phantom.
• Adjust the speaker volume.
No sound or only a very low-level sound is heard
from the rear speakers
• Adjust the speaker volume.
The language for the subtitles cannot be changed
when you play a DVD
• Multilingual subtitles are not recorded on the DVD.
• Changing the language for the subtitles is prohibited on
the DVD.
The subtitles cannot be turned off when you play a
DVD
• Depending on the DVD, you may not be able to turn the
subtitles off.
The angles cannot be changed when you play a DVD
• Multi-angles are not recorded on the DVD.
• Change the angles when the angle mark appears on the
TV screen.
• Changing the angles is prohibited on the DVD.
The system does not operate properly
• Static electricity, etc., may affect the system’s operation.
Press the STANDBY/ON button to turn off, then press
again to turn on. Or you can try to unplug the power
cord and plug it on again.