Tapco MIX.220FX - Manual (Page 19)

19
Lonely? Looking for that special someone?
Do you have a question about your TAPCO Mixer?
Please call our Technical Support chaps at 1-877-827-2669, Monday to Friday, from 7 am to 5 pm PST.
After hours, visit www.tapcogear.com and look under Support, or e-mail us at [email protected]
Repair
Service for TAPCO mixers is available at a factory-
authorized service center. Service for TAPCO mixers
living outside the United States can be obtained
through local dealers or distributors.
If your mixer needs service, follow these instructions:
1. Review the preceding troubleshooting
suggestions. Please.
2. Call Tech Support at 1-877-827-2669, 7 am to
5 pm PST, to explain the problem and obtain a
Service Request Number. Have your mixer’s serial
number ready.
You must have a Service Request Number before
you can obtain factory-authorized.
3. Keep this owner’s manual. We don’t need it to
repair the mixer.
4. Pack the mixer in its original package, including
endcaps and box. This is VERY IMPORTANT. When
you call for the Service Request Number, please
let Tech Support know if you need new packaging.
You can order new packaging through our parts
department. TAPCO is not responsible for any
damage that occurs due to non-factory packaging.
5. Include a legible note stating your name, shipping
address (no P.O. boxes), daytime phone number,
RA number, and a detailed description of the
problem, including how we can duplicate it.
6. Write the Service Request Number in BIG PRINT on
top of the box. Units sent to us without the Service
Request Number will be refused.
7. Tech Support will tell you where to ship the
amplifi er for repair. We suggest insurance for all
forms of cartage.
8. We’ll try to fi x the mixer within fi ve business days.
Ask Tech Support for the latest turn-around times
when you call for your Service Request Number.
The mixer must be packaged in its original
packing box, and must have the Service Request
Number on the box. Once it’s repaired, we’ll ship it
back the same way in which it was received. This
paragraph does not necessarily apply to non-
warranty repair.
Note: You must have a sales receipt from an Authorized
TAPCO Dealer to qualify for a warranty repair.